Workplace Experience Coordinator, MBFC
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Facilities Management
Singapore - Singapore


This position is responsible to support and coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support for teams managing and directing services. Services may be directly performed by the company, or third-party service providers in collaboration with this position.


  • Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to:
    • Concierge
    • Reception / Switchboard
    • Conference & Meeting Room Management
    • A/V Support
    • Meeting & Event Management
    • Community Programs
    • Workplace Coaching & Onboarding
    • Food Services
    • Parking & Commute
    • Bicycle & Local Shuttle
    • Supported Employment
    • Company Store
    • Pet Programs
    • Document Services
    • Mail Services
    • Record Archiving
    • Office Supply Management
    • Moves, Adds, Changes
    • Furniture Management
    • Space Reset
    • Workplace Onboarding
  • Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.
  • Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.
  • Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
  • Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
  • Ensures all billings for business services are invoiced and billed as required.
  • Attends move meetings and coordinate all moves with client contacts.
  • Responds to customer requests and complaints regarding Workplace Experience services.
  • Maintains relationships with vendors that provide services and goods to the office. Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
  • Administers Workplace Experience team member and third-party service provider on boarding process, including new employee orientation, training, equipment and software ordering.
  • Assists in the completion of the office Business Continuity plan.
  • Performs other duties as assigned.


No formal supervisory responsibilities in this position.