Workplace Coordinator
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Digital & Technology/Information Technology
Reading - England - United Kingdom of Great Britain and Northern Ireland
Key Accountabilities:
  • Responsible for the delivery of facilities services as set out in the Service Description
  • Pro-active co-ordination for client for all Workplace Service Delivery tasks.
  • Complete monthly KPI reporting for the location.
  • Attend/participate in the team and operational monthly meeting process
  • Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment       
  • Role will be fully trained on all service tools, systems and procedures.
  • Assist in providing data to be presented in weekly and monthly reviews with Ericsson; providing operational feedback based on day-to-day activity
  • Run weekly/monthly reports using various systems for internal and client-facing SLA reviews/presentations
  • Provide recommendations to demonstrate innovation and best practice in the delivery of optional services
  • Support with ad-hoc reporting as requested by the Workplace Manager. Maintain regular communication with Workplace manager on daily/weekly developments.
  • Provide call handling and first line support for all facilities related calls. Liaise with FM on site teams
  • Operate and manage all contact centre calls and switchboard within company guidelines.
  • Ensure all types of calls are answered in a professional manner.
  • Provide Call handling and first line service support for Client Services.
  • Raise all Client service requests 
  • Provide support with Client Mobile Phone Management service – mobile device hardware ordering via Client's internal system
  • Client Mobile Phone Management service - Liaison with Mobile Phone network operators and attending performance review meetings
  • Manage switchboard to ensure all staff and phone numbers are current and accurate.
  • Attend/participate in the team meeting process and complete any assigned actions.
  • Deliver self-performed services to the standard of the Service Level Agreements.
  • Adhere to all Client/CBRE H&S process/Mandatory requirements. Demonstrate CBRE’s RISE values at all times.
  • To maintain a smart and presentable personal appearance always.
  • Ensure compliance with all Client and CBRE security policies. Report any suspicious circumstances/personnel to site security
  • Provide cover to colleagues where necessary during periods of absence such as holidays or sickness as and when required.

Personal Experience/Qualifications/Skills:
  • Strong customer service experience.
  • Consistent and fair in approach and able to identify and resolve problems.
  • Experience of Service Delivery with high level of customer service focus
  • Ability to communicate at all levels
  • Numerate and PC literate including MS Office suite
  • Organisational skills and ability to prioritise
  • Flexible attitude & proactive nature
  • Work effectively as part of team

  • Experience of data analytics systems (e.g. Tableau, Excel)
  • Data analysis and trend analysis