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Workplace Coordinator

Job ID

71457

Posted

17-Jun-2022

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Digital & Technology/Information Technology

Location(s)

Reading - England - United Kingdom of Great Britain and Northern Ireland

Key Accountabilities:

• Responsible for the delivery of facilities services as set out in the Service Description
• Pro-active co-ordination for client for all Workplace Service Delivery tasks.
• Complete monthly KPI reporting for the location.
• Attend/participate in the team and operational monthly meeting process
• Maintain and promote strong customer relationships with all key stakeholders to ensure total alignment       
• Role will be fully trained on all service tools, systems and procedures.
• Assist in providing data to be presented in weekly and monthly reviews with Ericsson; providing operational feedback based on day-to-day activity
• Run weekly/monthly reports using various systems for internal and client-facing SLA reviews/presentations
• Provide recommendations to demonstrate innovation and best practice in the delivery of optional services
• Support with ad-hoc reporting as requested by the Workplace Manager. Maintain regular communication with Workplace manager on daily/weekly developments.
• Provide call handling and first line support for all facilities related calls. Liaise with FM on site teams
• Operate and manage all contact centre calls and switchboard within company guidelines.
• Ensure all types of calls are answered in a professional manner.
• Provide Call handling and first line service support for Client Services.
• Raise all Client service requests 
• Provide support with Client Mobile Phone Management service – mobile device hardware ordering via Client's internal system
• Client Mobile Phone Management service - Liaison with Mobile Phone network operators and attending performance review meetings
• Manage switchboard to ensure all staff and phone numbers are current and accurate.
• Attend/participate in the team meeting process and complete any assigned actions.
• Deliver self-performed services to the standard of the Service Level Agreements.
• Adhere to all Client/CBRE H&S process/Mandatory requirements. Demonstrate CBRE’s RISE values at all times.
• To maintain a smart and presentable personal appearance always.
• Ensure compliance with all Client and CBRE security policies. Report any suspicious circumstances/personnel to site security
• Provide cover to colleagues where necessary during periods of absence such as holidays or sickness as and when required.

Personal Experience/Qualifications/Skills:

Essential

• Strong customer service experience.
• Consistent and fair in approach and able to identify and resolve problems.
• Experience of Service Delivery with high level of customer service focus
• Ability to communicate at all levels
• Numerate and PC literate including MS Office suite
• Organisational skills and ability to prioritise
• Flexible attitude & proactive nature
• Work effectively as part of team

Desirable

• Experience of data analytics systems (e.g. Tableau, Excel)
• Data analysis and trend analysis