VAS QRM Director
Job ID
Service line
Advisory Segment
Role type


The Quality & Risk Management team (QRM) identifies, manages and mitigates risk through an established global framework leveraging our perspectives, scale and connections to provide the best quality valuation and advisory services in the real estate industry.


The QRM Director is a valuation professional who serves as the subject matter expert in the implementation and delivery of the QRM offering across the Americas. The role is key to ensuring processes, procedures and the delivery of services are in line with regulatory, client and internal guidelines while also providing on-going support for real estate appraisers to manage risk. Individuals in this role will provide approval of incoming Risk Assessments (RA) and participate in the real estate valuation review process, ensuring all valuations issued are of a high quality, comply with internal guidelines and are in line with regulatory and client standards.


In addition to managing the Risk Assessment and Appraisal Report Review processes, a key task is assisting real estate appraisers and management by promoting QRM as a “Point of Difference” both internally and externally, and then to use this point of difference to CBRE’s advantage in contractual negotiations, to ensure the best possible contracting outcome is achieved.


This role will support in driving revenue and serve in a critical client-facing role that is focused on building and maintaining relationships, ensuring customer quality and value, and driving business opportunities.  Individuals in this role will serve as mentors to QRM Directors on developing business development skills and provide guidance on process improvement and best practices.


The Senior QRM Director exhibits strong collaboration with all key stakeholders, to drive Quality and Risk Management initiatives within the Americas and align these, to both the Americas and Global QRM Business Plan.




In conjunction with the Head of Division and in alignment with the America’s Business Plan, assume responsibility for the framework, structure, delivery and management of the Appraisal Report Review Process within the division, ensuring alignment with the America’s Business Plan and Business TAT (Turn Around Time) requirements. This will include personally completing report reviews as directed.


Reviews and manages incoming Risk Assessments (RA) within assigned regional division(s). This includes participating in creating and communicating RA approval framework and structure and ensuring alignment with the America’s Business Plan and Business turn-around-time requirements.


Drives the implementation of VAS Practice Area Guidelines (PAG) and key risk mitigation procedures and ensures adherence.


Reviews all technical valuation aspects of client contracts and manages and solutions escalated queries end-to-end; develops and maintain relationships with Property Risk Managers within major banks and other Institutional clients within the Division.


Provide support to the Head of QRM - Americas and Head of Operations - Americas to drive the implementation of internal best practice guidelines and key risk mitigation procedures within the Division. This will include: -

  • Identify areas where real estate appraisers would benefit from additional knowledge and assist with the delivery of best practice communication to local teams within the Division.
  • Conduct training and mentoring within the Division etc. in line with QRM regional policies and as directed by the Head of QRM – Americas.
  • Assist with audits and report findings as directed by Head of QRM - Americas and ensure follow up actions are implemented and monitored.
  • Receives and actions feedback from clients and coordinates with Leadership to identify process gaps, areas for improvement and technological innovations.
  • Collaborates to update best practices and educates / mentors QRM directors to incorporate into day-to-day work.


Communicates the benefits of QRM by participating in tender responses and preparing marketing materials and pitches to drive business development initiatives.


Improves CBRE’s position during contractual negotiations by actively participating in strategy planning and meetings, with a particular focus on capping of liability.

Reviews audits and reports findings for high volume and key clients. Ensures follow-up actions are implemented and monitored, on time and with high quality.                           


May provide formal supervision to individual employees as needed. Provides recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.   Plans and monitors appropriate staffing levels and utilization of labor. Provides input on performance reviews for appraisal staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's Degree (BA/BS) from a 4-year college or university is required; Master's degree preferred (MA, MS or MBA).