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Tenant Services Coordinator - Jurong Island
Job ID
8820
Posted
05-04-2021
Service line
GWS Segment
Role type
Full-time
Location(s)
Singapore - '- - Singapore
General Position Description
  • Assists CBRE Facility Manager in managing tenant services provided by CBRE  in accordance with agreed to service types, levels and costs with the site Business Unit. 
  • Manages tenant services and executes day to day operations ensuring that services are in compliance with the Client's corporate expectations (including OIMS/SSH&E/CIMS requirements )and applicable laws/regulations. 
  • Ensures day to day compliance with LPS. 
  • Includes a very high level of interaction with Business Unit personnel to ensure good communications and service satisfaction, including troubleshooting and problem resolution.
Major Responsibilities
  • Day to day management of services listed below (as appropriate) and coordinated with Facilities Supervisor:
    • Mail and courier services
    • Janitorial, cleaning and pest control services
    • Client work order management
    • Conference room bookings and support services
    • Office equipment services (shredders etc)
    • Catering, vending, kitchen equipment.
    • Bus transportation services
    • Landscaping
    • Others
  • Daily interfaces with all levels of business unit personnel determining requirements and mobilizing internal and external resources accordingly.
  • Implements continuous improvement ideas to enhance service offering and cost effectiveness.
  • Maintains databases including client requests, cost records/invoicing.
  • Manages recycling program and other sustainability programs.
  • Manages operations staff which could include: janitors, cafeteria workers etc.
  • Ensures client needs and concerns are considered and addressed in a timely manner. 
  • Monitors progress of tenant services and provides feedback to Facilities Supervisor. 
  • Monitors expenditures and assists in preparing budget estimates for the area of responsibility. 
  • Other responsibilities as assigned from time to time 
Required Qualification
  • Degree or Diploma in Business, Engineering, Building Management or equivalent
  • At least 3 years of experience in facilities management 

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