Grow Your Career and Your Potential at CBRE

Key Responsibilities

• Provide reception services using and hotel customer service approach whilst maintaining security.
• Where required maintain the reception environment, including meeting rooms to make a positive first impression that reflects the nature of the site.
• Co-ordinate any room bookings, catering, audio visual and equipment requirements requested by the client. This includes; liaison and coordination with external catering/equipment companies as/when required
• Manage a range of administrative or helpful services which may include (but not limited to), telephone enquiries, couriers, security cards and passes.
• Utilise software or other systems for room bookings, security badges and passes, help desk tickets, etc.
• Effective complaint handling, feedback management, standards and client service delivery
• Understand the site and key personnel to direct visitors, contact required site staff and resolve issues either directly or indirectly.
• Responsible for the “first moment of truth” (FMOT) customer experience
• Assist FM Coordinator / Assistant FM and FM Manager with administrative duties or project work as required
• Provide the necessary support in the absence of others

Skills Required

• Strong organizational and time management skills
• High level of attention to detail
• Strong verbal and written communication skills
• Excellent personal presentation
• Delegation skills - able to priorities accordingly and flexible in handling a variety of tasks
• Complaint handling - able to resolve problems as they arise in an appropriate manner
• Experience in a corporate reception or five star hotel environment
• Administrative Skills – word, PowerPoint, excel and outlook are desirable
• Excellent English speaking skills