People Users Support Administrator
Job ID
Service line
Corporate Segment
Role type
Areas of Interest
People/Human Resources
Warsaw - Mazowieckie - Poland

If you are not afraid of a challenging and dynamic working environment and you are relations oriented, ambitious, you speak English well, and maybe you even know other languages – we invite you to join CBRE

CBRE Corporate Outsourcing is part of CBRE Group, Inc. - the world’s largest commercial real estate services and investment firm, with 2018 revenues of $21.3 billion and more than 90,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry top brand by the Lipsey Company for 17 consecutive years and has been named one of Fortune "Most Admired Companies" for seven years in a row, including being ranked number one in the real estate sector in 2019.

With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.

People Users Support Administrator


Job Purpose: The purpose of this role is to provide excellent customer service for People community in EMEA region in the area of using different support systems. This includes day-to-day queries resolution and end-user support, issues escalation when deep, specific or other capabilities are required, participation in enhancement testing. Other tasks include People staff training and process documentation.

Key Responsibilities:

·       Delivering HR service support to the People community according to agreed Service Level Agreements

·       Processing HR requests, communicating with requestors and completing HR SN tickets

·       If unable to resolve issue assign to respective escalation request owners

·       Follow up on all open and/or overdue tickets assuring a resolution in a timely manner

·       Acting as a SME (Subject Matter Expert) for CBRE People support systems    

·       Preparing SOP, QRG and FAQ documents for People support systems processes and/or issues i.e commonly reported problems, questions, and known resolutions and troubleshooting steps

·       Providing input for ideas and suggestions to improve processes

·       Performing training for EMEA People community

·       Testing enhancement for existing feature and new requirements


·       1 year of experience in an HR administrative or systems support role in a medium to large size organization preferred (preferably in a Shared Service Centre)

·       Previous experience in working with PeopleSoft system

·       Prior experience in a support role for ticketing tool system will be an asset

·       Proficient in writing routine reports and business communications


·       PeopleSoft or other similar HR system is a must

·       ServiceNow or other ticketing system is beneficial

·       Tech literacy (Microsoft Excel, Microsoft PowerPoint, Microsoft Visio) is nice to have

·       Fluent English in speaking and writing is a must, another European language is a plus

·       Excellent customer service and communication skills, with the ability to respond to common inquiries in a timely and accurate manner

·       Ability to provide clear instructions when communicating with peers, clients and stakeholders

·       Proactive way of working with can-do attitude

·       High attention to details

·       Excellent time management skills as you will be working under various deadlines

·       Ability to work in cross-functional teams

What you gain by joining us:

  • Stable employment conditions

work based on employment contract in the international company with stable position on the labour market

  • Career advancement program

A chance to learn from the Best by attending internal courses and taking part in international programs that will enable you to travel as well as experience how we work in different places in the world

  • Workplace Culture

Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.

  • Wellbeing actions

Environment where we care about your wellbeing by health and leisure initiatives (yoga, online classes, sport interest groups)

  • Making a Change in the Word surrounding you

Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)

  • Attractive package of benefits

Private medical healthcare, life insurance, multisport card and MORE

  • International Environment

Experience growing in multilingual community where diversity is cherished

  • Support in difficult times responding to crisis situations

Psychological advisory, online sport activities (yoga, move, back to fit form classes), online trainings, technological support on your equipment and software when working from home

Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997”


This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.