Occupancy Manager
Job ID
Service line
Advisory Segment
Role type
Areas of Interest
Transaction Management
Singapore - Singapore


The Occupancy Planning Manager is to work together with the on-account Occupancy Lead in delivering outcomes on activities and initiatives related to the WebCoRE, the client’s appointed CAFM platform.


Primary Responsibilities:

• Serves as a SME for WebCoRE and its data to the Client and CBRE’s on-account employees, explain and educate data management rules within the system, how premise recharge is calculated, etc.

•Understands the Bank’s strategic direction and objectives with regards to WebCoRE data and provide suggested solutions.

•Develops processes and validation checks for data fed into WebCoRE, with periodic reviews to ensure relevance.

•Writes / Reviews playbooks and guidelines.

•Provides instructions to ISC-WebCoRE team in Manila to execute updates from Client.

•Collaborates with other workstreams and product owners who are fetching data from WebCoRE through understanding the problem statement / desired outcome and in turn suggest and explain which data to employ.

•Compiles occupancy data by cluster or region to track against initiatives and scorecards, include calculation of occupancy metrics and incorporate various sources of external data to provide a meaningful list / summary

•Translates analysis results or status updates into powerpoint decks for MI submission.

•Disseminates instructions to on-account ISC Business Performance team by taking brief from broader workplace team or client.

•Monitors progress of dashboards above; support review of dashboards to confirm they are built according to requests from broader Workplace team or Clients.

•Offers advice on how WebCoRE data should be used in desk-booking system.

•Investigates errors regarding data from WebCoRE that is fed into desk-booking system should desk-booking system fails to operate as expected.

•Works with on-account ISC Controls Manager to provide needed collateral and desk lists / floor lists for desk-booking system

•Utilises data from WebCoRE system to run desktop study / data simulation.

•Explores possibilities with WebCoRE vendor on new functionalities or improvements to existing feature to gain efficiencies in tasks.

•Performs UAT for WebCoRE system when new functionalities are roll out, detail bugs and errors for developers.

•Articulates opinions of changes proposed to WebCoRE system, with consideration to wider Client’s goals and environment.

•Involves in conversations for new initiatives or ideas from Client / other workstreams with a SME perspective of what WebCoRE can or cannot support with.

•Aligns and achieve team goals and objectives that may evolve over time


•Independent to complete work and source solutions, simultaneously a team player to achieve team goals.

•Diplomatic but assertive. Instil confidence in stakeholders.

•A proven track record of accomplishment and for staying the course when faced with complex and difficult assignments. Able to play team leader and member of the team as the occasion demands.

•Proven ability to be able to manage a diverse range of initiatives and strategies. An ability to work under sustained pressure while maintaining a balanced and objective viewpoint is necessary.

•Experience of preparing and presenting management information, summarising and justifying material and data to support strategies.

•Pro-active problem solver, self-driven and ability to work under a fast-paced environment.

•Able to communicate confidently with stakeholders at all levels, including senior management, client, staff, and suppliers, etc.

•Able to track status of tasks remotely, take appropriate actions to push progress.

•Always demand continuous improvement on efficiency and effectiveness.

•Willingness to put in extra hours with the team to meet deadlines.


•Diploma / University Degree in Architecture / Interior Design, Facility Management, Real Estate, or equivalent.

•Minimum 5 years of relevant experience in occupancy management, space data management and CAFM systems

•Experience working with remote teams preferred.

•Strong interpersonal skills and communication skills for team and client management.

•Highly organised, excellent communication and time management skills.

•Fluency in written and spoken English is required and second Asian language considered an advantage.