Mechanical Supervisor Enfield North London
Job ID
Service line
GWS Segment
Role type
Areas of Interest
London - England - United Kingdom of Great Britain and Northern Ireland

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 100+ countries. 

The Supervisor will be expected to Manage him or herself with all aspects of operational, compliance and budgetary process within the Chase Farm contract. In general, his/her responsibilities will be to carry out efficient running of the Engineering Team, Reactive and Planned Maintenance and associated functions.

Key responsibilities will include but not be limited to the following:

Line Management responsibility for the Engineering Team

Responsible for overseeing and managing all aspects of HR and recruitment pertaining to the Engineering Team Employees and Vacancies

Ensuring that SLAs and KPIs are achieved for operational delivery for both Reactive and Planned Maintenance activities

Management of the supply chain - including sub-contractors and suppliers

Attending Weekly meetings

To provide technical and operational support and advice to the engineering team

To manage and submit monthly report and compliance information to the Account Manager

To support the M&E and Contract Manager

Manage WIP - Including scheduling works, access arrangements, completion of works, answering financial queries and updating the overall WIP report with the support of the Lead Contract Support

Creating and implementing a training plan for the operational teams; ensuring we have sufficient skillset, Competent Persons and Approved Persons for all HTM and SFG disciplines

To conduct audits of reactive and planned maintenance activities ensuring that tasks are completed to SFG and HTM standard

Resolving escalations from the Helpdesk and the client within reasonable time; ensuring solutions are implemented quickly and effectively

Ensuring planned maintenance services are scheduled and completed on time

Ensuring that compliance documents; contract and HTM logbooks are fully up to date and audit ready

Ensuring that all external portals for contract information are regularly updated according to work completion

Managing client/end user escalations and queries

Encouraging the reporting of hazards on site via the engineering team and sub-contractor supply chain

Ensuring that PPE, Uniform, Tools and Hazards are logged, monitored and managed

To provide support outside of normal working hours in the case of call out/escalation from the shift team, client and/or Chase Farm Trust staff

To ensure that significant operational events and impacts to bed spaces are communicated to the Royal Free (Chase Farm) NHS Trust client, Site Nurse Practitioner, Site Director and CBRE Management within 1 hour of the event being reported/attended

Resolving technical issues on site by providing assistance and support to the engineering team or arranging for specialist sub-contractor attendance

Supervising of the engineering team according to company HR and performance polices

Recruitment of staff for engineering vacancies in line with operational budgets and company recruitment policies

Generation of extra works through site walk arounds and communication with engineers, helpdesk and sub-contractors

Ensuring eLearning is completed and fully up to date for yourself and the engineering team

Identifying succession within the existing team; ensuring that development and mentoring are implemented

Reviewing, maintaining and scheduling role and business specific training for yourself and the engineering team

Assisting the Lead Contract Support with unapproved and unposted PO Reports weekly and resolve in a timely manner

Aid Contract Manager in Forecast Document updates monthly

Answer calls and emails in a professional and timely manner

Manage holiday, sickness, maintaining the correct and required staff level within the building

Maintain people records such as new starters, leavers and any changes in staff

Attend and participate in any relevant training courses

Management of Concept System and reporting

Collate team timesheets and expenses weekly

Attend and actively participate in weekly Webquote meeting with Account Manager and Customer

Webquote management / raise Extra Works jobs in a timely manner

Completion of Extra Works Margin Rec Report monthly for the Finance and Contract Support Manager

System Housekeeping (including but not limited to Webquote, Dynamics, Concept, 4Sight)

Ensure the delivery of high Customer Service Standards

Working within the CBRE team on the account to ensure the collaborative development of the business, effective team working, and support to colleagues

Ensure appropriate control systems to ensure policy and contractual commitments (KPIs) are met.

Ensuring customer focus within all areas of operational activities and that effective relationship are maintained with key client contacts

Promoting and maintaining the core values of CBRE

Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training and assessment

Ensuring business policies and processes are effectively communicated, and implemented within the Team.

Meet Key Deadlines Set.

Reporting to a CBRE M&E Manager

Accountability to the CBRE functional heads, as appropriate

Understand and demonstrate the CBRE behaviours.

Ensuring staff compliance with policy and procedures

To conduct regular reviews of procedures making recommendations for improvement with appropriate working practices

Communicate effectively and build/maintain relationships at all levels with internal and external customers

Liaise and keep informed the senior management on all aspects of contract problems and regularly update on all financial issues. Inclusive of; Consumable Spend nearing budgets, Issues with margins, Aged WIP that won’t be Billed etc

Ensure QHSE documentation is maintained and readily available using CBRE systems e.g. Hazard Reports, training & competency records, PPE, toolbox talks

Ensure use of Preferred Suppliers is maximised and best practice “better buying” is in place

Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations

Maintain CBRE notice boards on site.

Training/Experience required for this role:

Formally recognised training in Mechanical systems (NVQ/C&G) Lv3+

Managing/supervising staff


First Aid trained

HTM02 CP/AP Medical Gas Systems

HTM03 CP/AP Critical ventilation


BMS knowledge

Understanding of mechanical systems

Formally recognised training in Mechanical systems (NVQ/C&G) Lv3+

Managing/supervising staff


First Aid trained

HTM02 CP/AP Medical Gas Systems

HTM03 CP/AP Critical ventilation