L&D Lead
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Administrative, Communications/Public Relations, Customer Service, Data Centers, Development, People/Human Resources
London - England - United Kingdom of Great Britain and Northern Ireland

Learning and Development Lead

Job Purpose:

The Learning & Development (L&D) Lead is the pivotal L&D contact person for the business they work with, and provides consultancy services to their global, regional, and/or local business partners. As a trusted L&D partner they keep their internal stakeholders up to date with the latest developments in TLD global learning, acting as an ambassador for our global TLD people experience strategy.

The role proactively listens to and captures business needs and assesses if and how a learning solution can address them, as well as ensures ad-hoc requests are being addressed appropriately.

The Learning Lead ensures these are met using locally relevant and globally aligned solutions. This encompasses; customisation of existing global solutions and, where global solutions are unavailable, creation/curation of new specific solutions. The learning lead then interacts with and coordinates the development, and deployment of appropriate learning solutions across the business.

Person Specifications:

  • Excellent relationship building and communication skills (both written & verbal)
  • Lifelong learner, who demonstrates a passion for self development and that of others
  • Highly self-motivated, and driven to succeed
  • Proficient networker with strong influencing skills
  • Ability to work across a diverse range of stakeholders at all levels of the organisation
  • Seasoned Learning & Development professional who keeps abreast of learning trends and can demonstrate their expertise in applying learning best practice
  • & analytical skills - data driven and results focused – can demonstrate value add from previous learning programmes or interventions
  • Emotionally intelligent.
  • Commercial / Business acumen.
  • Able to remain calm and assertive under pressure.
  • Quick thinking person who can deal with adversarial situations.
  • Agile approach, someone who enjoys the challenge of change.
  • Experience of leading L&D through transformational change

Being the trusted learning partner

  • Act as an ambassador for L&D’s global learning approach - sharing enthusiasm and knowledge of CBREs learning strategy, its current status and developments with stakeholders
  • Work with relevant business leads and people partners to deliver a compelling suite of talent, learning and development programmes, driving employee engagement, organisational bench-strength and overall business results
  • Build and maintain, regular, high quality contact with key internal stakeholders, developing and maintaining positive stakeholder relationships
  • Proactively gathering insights on the stakeholder needs and helping them to identify how and whether learning can best support these needs
  • Build close, collaborative partnerships with the people team to effectively support their needs and provide L&D expertise as required
  • Use strong and varied communication techniques to share and engage our business with our L&D strategy and TLD learning provision
  • Be visible and accessible to stakeholders and employees
  • Partner with global peers to align L&D provisions and drive consistency globally across Global Workplace Solutions

Being the Learning Expert

  • development needs across respective area/geography of the business
  • Act as an ambassador for TLD within the business, promoting activity, sharing success and working with Learning champions
  • Act as a change agent, ensuring learning and development is at the core of any transformation and change activities
  • Participate in the development of global & local L&D projects as required
  • Partner with external providers as appropriate to develop and deliver learning programmes
  • Draw on prior experience to shape and develop learning solutions that provide personalised, blended, on demand solutions driving tangible value add to the business

Being a great Communicator

  • Provide efficient, timely, reliable and courteous service to customers
  • Provide proactive and innovative customer service both internally and externally
  • Ability to write reports, manuals, speeches and articles using a distinctive style
  • Effectively present information with a creative and impactful style
  • Deliver/facilitate learning as required by the business
  • Coaching expertise preferred

Being Future Focused

  • Create and deliver initiatives that preserve and develop the organisational and regional culture
  • Utilise Industry best practice and external case studies to inform our CBRE L&D provisions, establishing a world class L&D approach that is aligned to our business and central TLD principles
  • Spot future trends across L&D and feed into colleagues globally
  • Define, build and deliver learning solutions that ensure strong people management capability
  • Support roll out of Talent Coach (LMS), maximising usage and incorporating into all L&D programmes and initiatives

Other Skills

  • 5-7 years experience working in the Learning and Development world
  • Experience working across a complex, global matrix organisation
  • Experience with Learning Management Systems (cornerstone a definite plus)
  • Experience with Next Generation programmes (Graduate/Apprentice/Interns)
  • Experience with psychometric assessment / 360 feedback an advantage
  • Intermediate skills with Microsoft office suite
  • L&D governance requirements
  • Performs other duties as assigned

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.