Integrated Facilities Director
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Facilities Management
Hong Kong - Hong Kong
Job Summary:
Senior level leader responsible for providing management oversight across multi-faceted property management operations and services, capable of strategic planning and day-to-day administration of policies, procedures and programs across multiple locations within the APAC region

Position interacts directly with Client’s group on a daily basis on established and new requirements and is responsible to address outstanding issues and escalations

Leading a regional APAC team that ensures all Integrated Facility Management (IFM) services are delivered in line with contractual commitments with a particular focus on a fully serviced regional facilities management team, critical engineering team, customer satisfaction, financial control, continuous improvement and the active promotion of a safe and sustainable environment

Essential Duties and Key Responsibilities:
  • Own CBRE and Clients strategic aligned direction for the client locations 
  • Manages all aspects of CBREs’ contractual agreement, develops and manages personnel in the delivery of these services within the established service level agreements
  • Collaborates and matrix manages local and cross-regional teams including Finance, Engineering, Procurement & Sourcing, Property Operations, Transactions and Project Management to assure that work flows optimally through the organization and meets client needs and contractual requirements
  • Financial accountability & Financial control – actively contribution to the budgetary preparation cycle, effective ownership, management and reporting on a monthly, quarterly and annual basis
  • Full accountability for the IFM service delivery across the region inclusive of all engineering support both directly with CBRE engineers and selective specialist supplier partners
  • Direct management and leadership across the APAC region of the IFM and Engineering teams
  • Manage IFM & Engineering standards and associated delivery through KPIs/SLAs measures
  • Manage client expectations through documented monthly performance reviews
  • Manage supplier partnerships to both enhance and maintain service delivery
  • Be the trusted advisor to the client on all IFM management matters
  • Ensure all MSA contractual measures are met
  • Ensure small projects are managed within the clients portfolio and delivered on time and within budget  
  • Demonstrate a sound understanding of current legislation, environmental and quality related issues, including sustainability
  • Ensure compliance with all legislative requirements in accordance with both the clients and CBRE Environmental Health & Safety policy
  • Integrate with and meet the objectives and performance of the Account Business Plan  
  • Develop talent and adopt career management techniques for strong performers
  • Deploy resource strategies to maximise skill base across the account
  • Adopt a one-team approach through coaching, training and continuous professional development
  • Ensure, manage and train the appropriate relationships with suppliers and business partners
  • Development of ongoing IFM management business opportunities via self-perform 
  • Review performance metrics; tracking, analysing reporting performance in terms of quality safety, cost, customer satisfaction and taking corrective action, with the operations team, where necessary
  • Where contracts are principal to CBRE ensure compliance to Vendor Performance Management of CBREs Playbook. 

Essential Skills: 
  • A highly competent operational manager who demonstrates professionalism and excellent knowledge of a multi-service business and operations, ideally gained in multi-site operations.
  • Effective leader, capable of both team and individual motivation whilst contributing to the wider CBRE team and business
  • General operational management skill set, knowledge of both management and physical facility management delivery capable of evaluating risk quickly and providing decisive direction to resolve situations and problems
  • Strong knowledge of contract and service line performance measurement procedures
  • Self motivation and working under pressure to balance conflicting deadlines is essential
  • Small project management experience within occupied environments 
  • Strategic insight and strong financial management skills
  • Excellent market knowledge and industry network
  • Highly developed interpersonal skills and proven relationship management abilities
  • Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges 
  • Customer focussed – develop strong customer relationships by listening to and satisfying customer needs
  • Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals  
  • Develop and ensure high performing team. Maximize performance through quality staffing, performance management, coaching, development and succession planning
  • Recruits, hires, and retains management and service delivery staff
  • Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports. 

Qualifications / Experience / Professional Memberships:
  • Degree or qualifications at further education level essential 
  • At least, 15 years of progressive experience in business and facility management with a proven track record in business growth and development for a large and complex client 
  • Sound knowledge of engineering electrical and mechanical disciplines both within critical and non-critical environments but degree in Engineering not essential. 
  • Extensive experience in customer relationship management and with dealing with supplier partners/contractors
  • Membership of an IFM related professional body i.e. RICS/BIFM, CIBSE, IEE.
  • A Health & Safety qualification (eg. IOSH)

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.