Helpdesk Waste Management
Job ID
107044
Posted
17-Mar-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Doncaster - England - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. 

Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values. 

Respect
Integrity
Service
Excellence

The role: Helpdesk Waste Management

The team will traige, allocate and jeopardy manage all waste related tasks to a timely resolution. Responsibilities include but are not limited to; Triage & jeopardy management of waste issues, Reporting on SLA performance with waste leads, monitoring of weekly RAG checks, manage waste tracker app, manage Biffa wasted journeys/missed collections, deliver waste training to Helpdesk, Review and update Helpdesk waste script, monitor 3rd party supplier performance, manage contract variations, manage BASOL access for Biffa including key audits, quality assurance and checks on all waste related tasks, Assist BT CFU's in task management, Assist with management of hazardous waste.
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