IT Helpdesk Analyst, Level 2 Support
Job ID
8793
Posted
05-04-2021
Service line
Advisory Segment
Role type
Full-time
Location(s)
Melbourne - Victoria - Australia
Provide exceptional client service to both internal and external users
Join an experienced team located in Australia and Philippines
Flexible location (Brisbane, Perth, Melbourne or Auckland), working from home/office with flexible hours
Extensive interaction and training with our offshore support team
ERP application support, SQL proficiency is essential

Join a Global company providing ERP application support within our property management business for the Pacific Region. 

Here is a snapshot of your day;
  • Respond to customers inquires and concerns and ensure timely and quality service delivery
  • Act as the link between our offshore support team in Manila and local Business Analysts
  • Ensure the offshore team is well-trained in managing support cases to minimise volume of escalations to Level 2 support
  • Provides reports on activities, desk volumes, training, and initiatives
  • Learn and then promote/train effective usage of “PULSE” software / platform.

Here are some of the strengths you will possess and the background you will need to be successful;
  • Excellent verbal and written communication skills with previous Helpdesk experience 
  • SQL proficiency is essential to direct the offshore support team correctly in resolving issues
  • Transactional/financial accounting experience would be considered advantageous
  • Ability to quickly pick-up processes and technical points
  • Ability to work autonomously in a high volume/transactional environment
  • Ability to problem-solve and understand the requirements/requests of the customer
  • Competency with MS Office 365 including advanced excel skills
  • Accounting / P2P application support experience, ideally MRI is highly advantageous.

Can we inspire you to join us?

CBRE is committed to building a diverse and inclusive culture across the business. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, lesbian, gay, bisexual, transgender and intersex (LGBTIQ+) peoples, women, mature age workers, people with disabilities and people from different cultural backgrounds. 

Our employee advantage program reflects our commitment to progressing your learning and development, career, recognition, well-being, benefits, pay and community contribution.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process. 

We look forward to hearing from you.