Healthcare Account Ops Director - Beachwood, OH
Job ID
136574
Posted
19-Sep-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Beachwood - Ohio - United States of America

About us:

Get ready for an exciting career with CBRE!

CBRE is the global leader in commercial real estate services. We have been ranked the industry’s top brand by the Lipsey Company for 15 consecutive years and one of Fortune’s "Most Admired Companies" in the sector for four years running!

Through our values of respect, integrity, service, and excellence, we steadfastly focus on crafting successful outcomes for our clients, employees, and shareholders.

We offer a competitive compensation package with benefits Medical, Dental, Vision, 401(k), Disability, Paid holidays and Vacation.

What you'll do:

Job Location- Beachwood, OH

The purpose of this position is to lead all aspects and implement facility maintenance management programs for portfolio of properties, balancing client priorities in the areas of cost, business and operational risk.

Manages account programs aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.

Develops operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors effectiveness of maintenance efforts for facilities as assigned, ensuring work is completed in accordance with account KPIs (Key Performance Indicators).

Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.

Oversees account site operations and new projects. Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets. Travels to location for projects management issues, concerns, etc.

Evaluates outsource provider ""hard services"" contracts to ensure best pricing and service level performance. Coordinates RFP process through client and sourcing groups.

Responsible for development and training to all field and management staff in areas of operational and technical requirements on a client account which includes service performance, technology, safety and compliance, cost savings initiatives, and regulatory requirements.

Other duties as assigned. 

What you'll need:

Manages the planning, organization, and controls for a major functional area or department. Maybe responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Optimally recommends staff reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising performance and retention. Leads by example and models behaviors that are consistent with the company's values.

To perform this job successfully, an individual should be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

3-5 years Healthcare experience strongly preferred.

Bachelor's degree and/or Technical degree from a four-year college or university and a minimum of eight years of related experience and/or training. Prior Supervisory Management experience.

PMP (Project Management Professional) designation and / or FMP designation preferred.

Ability to comprehend, analyze, and interpret the most sophisticated business documents. Ability to respond to the most issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on topics to employees, clients, top management and/or public groups. Ability to empower and convey effectively with key employees, top management, and client groups to take desired action.

Requires in-depth knowledge of financial terms and principles. Reviews financial/business analysis and reports prepared by subordinates. Ability to analyze the most business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Over department budget.

Ability to tackle problems and take care of a variety of options in sophisticated situations. Requires analytical and quantitative skills with confirmed experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a positive impact on the company. 

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

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