Head of People - Data Centre Solutions
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Administrative, Data Centers, Executive Management, Facilities Management, People/Human Resources
London - England - United Kingdom of Great Britain and Northern Ireland




CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

DCS is run as a single, global line of business within GWS (CBRE).  The business is in a sector which has been undergoing rapid growth since inception in 2016., With that success comes growing pains, a need for systems and processes to mature quickly, regular organisational change, and a battle for talent.


The Head of People, DCS is the People partner to the President of the global DCS business, working with them and their management teams to deliver comprehensive People support.   The primary objective is to create and lead projects and strategic initiatives that produces maximum value and output from employees -  so that the business unit delivers what is required of them for Global Local to achieve its overall targets and business plans.     

The Head of People for DCS is also responsible for actively supporting the Global VP People in the delivery of global and regional projects as part of the delivery of the People strategy, taking the lead for their line of business and, from time to time, taking a lead on behalf of Global Local PLT for certain projects or initiatives.  The post-holder will work closely with the People Leadership Team and business leaders to secure successful outcomes. 

Internal Stakeholders

·       Contribute to the DCS leadership team and act as a commercially astute business partner, coaching and challenging stakeholders where necessary so that their teams produce the outcomes required to deliver the business plan

·       Work with DCS leaders to deliver a compelling employee value proposition that differentiates us in the marketplace and supports/reinforces DCS/GWS/CBRE as an employer of choice

·       Build and maintain regular, high quality contact with key internal stakeholders

Change Management

·       Act as a change expert, making sure that employee engagement and communication is at the core of change programmes and supporting leaders in delivering change through People

·       Drive DCS leaders to continuously challenge their structures so that they are constantly aligned to current business needs; support leaders in developing their structures to this end

·       Take the lead in managing works councils, trade unions or similar stakeholders/parties representing employee interests in the workplace

People Support

·       Deliver People support that effectively meets the day to day requirements of DCS

·       Liaise and build positive and constructive relationships with the wider People community globally to leverage support where DCS does not have the scale to deploy its own People resources

·       Provide tailored support in areas such as recruitment, employee relations and performance management whilst making sure that line managers are owning the delivery of all outcomes related to People management

·       Work closely with SSC and People CoEs to ensure DCS needs are met and a seamless, collaborative service is delivered to internal stakeholders


·       Understand what is required in each area of DCS (by geography and by function) and develop People plans that focus on the delivery of those outcomes through People

·       Be the subject matter expert in People and utilise the People Centres of Excellence where needed so that People is a high-level contributor to the success of the function and the business

·       Be visible and accessible to stakeholders and employees

·       Member of the People Leadership Team, contributing to the broader leadership of People in EMEA

·       Lead projects and initiatives at regional level that are part of the People strategy and yearly People cycle, making sure the outcomes required are achieved through timely delivery, effective stakeholder management and change management


·       Support the People VP with key projects and activities such as mergers and acquisitions, comms, office moves, sensitive exits, remuneration reviews etc.

Talent Management

·       Work with the Head of Talent, the Recruitment teams and the People VP with the recruitment of external talent to fill key roles.

·       Support functional leaders to ensure they have a pipeline of talent within their teams and an organisation structure that supports growth and success.

·       Own the assessment and delivery of talent management initiatives and make sure that these are used to the extent that the right People are in the right roles

·       Use regional processes to identify and develop talent so that there is a constant pool of employees that are ready to be promoted and to move into key roles

Success Measures

Success in this role will be measured through defined targets and annually agreed objectives

·       Supporting the delivery of the DCS business unit’s revenue, EBITDA, cashflow and other financial objectives as a key member of the leadership team

·       Working with the People VP to support the delivery of the financial and non-financial objectives of Global Local and the People function

·       Effective succession planning that develops and retains talent, measured through low attrition and high employee engagement scores


  • Bachelor’s, MBA or relevant Master’s degree or equivalent business background
  • Desirable: CIPD qualified


·       Focused on internal and external customers, with relentless aim on driving value and solutions that further the company’s goals and objectives

·       Strong influencing skills that leverage genuine engagement within the wider, global HR function and with business colleagues in DCS to implement strategies and solutions

·       Capable of working in a matrix environment

·       Proven ability to drive and meet specific metrics and goals

·       Superior written and verbal communication skills with strong oral presentation skills

·       Specialism is an area of HR (i.e. Learning & Development, Reward, Shared Services)

·       Global HR experience


·       Knowledge of HR processes and policies in a customer focused service business

·       A good working knowledge of the legal and technical HR requirements in each core employee cycle area

·       Knowledge of UK trade unions and working with Works Councils in EU territories and beyond

·       US labor relations knowledge


·       Working well in a matrix organization

·       Ability to thrive in a dynamic and complex environment

·       Regional mindset

·       Ability to coach others and develop a relationship of trust and credibility


·       Able to travel nationally, regionally and globally as the role requires, sometimes at short notice and for several days


We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.