Guest Relations Host
Job ID
47151
Posted
03-Aug-2022
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Hong Kong - Hong Kong
JOB SUMMARY  

Provides support for reception and guest services, mail services, phone, meeting rooms and location services.


ESSENTIAL DUTIES AND RESPONSIBILITIES  

                     Registration and warm welcome for internal and external guests

                     Meeting room booking

                     Basic IT troubleshooting (will have IT Helpdesk for complicated cases)

                     Rotate shifts for G/F Concierge and Main Reception floor

                     Take drinks order from guests (Office Assistant will help prepare and clean up)

                     Ensure printing area, shared office space, meeting room and collaboration area are clean and tidy

                     Report to Facilities Helpdesk on any furniture, fixtures and equipment faults for prompt resolution

                     Distribute mask and stock control

                     Report about meeting room utilization – how many hours of usage per room

                     Vendor management for coffee machine and ordering of supplies

                     Perform other duties as assigned


QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

HS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.


CERTIFICATES and/or LICENSES  

None.


COMMUNICATION SKILLS  

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.


FINANCIAL KNOWLEDGE  

Ability to calculate simple figures such as percentages.


REASONING ABILITY  

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


OTHER SKILLS and ABILITIES  

Intermediate skills with Microsoft Office Suite. Ability to work flexible work schedules based on office needs.


SCOPE OF RESPONSIBILITY  

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.