フィールドサポートテクニシャン / Field Support Technician
Job ID
56989
Posted
01-Sep-2022
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Tokyo - Tokyo - Japan

Field Support Technicians provide technical assistance, support and advice to CBRE technology users.  Troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing equipment.  Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology.


Essential Duties & Responsibilities

This role will provide day to day IT support to users across Japan, servicing users deskside and remotely.  The duties will include but are not limited to:

  • Troubleshoot PC related issues over the phone, onsite, and using administration tools.
  • Inventory Management
  • Mobile Device Support (smart phones, tablet, etc.)
  • Hardware support (Dell, HP, Lenovo, etc.)
  • Incident ticket management
  • Printing environment maintenance
  • Client software packaging/installing
  • Hardware kitting, PC setup (image cloning)
  • Direct on-site support desk shift 9:00 – 17:30, for one week, 1-2 times a month.
  • Occasional weekend and overnight work as required
  • Visit regional offices as required
  • Procurement
  • IT Training


Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience

  • Minimum 3-year experience in supporting Windows OS in a large-scale corporate environment. (At least 300+ users)
  • Minimum 3-year experience in supporting Microsoft Office Suites
  • Native level Japanese with strong English written and verbal communication skills.
  • Video Conferencing
  • Active Directory and Account creation
  • Server Rooms and Patching
  • Good knowledge on ITIL
  • A can-do attitude is a must
  • Good Time Management
  • Knowledge on Cisco products is highly regarded.
  • Must have the ability to work independently as well as in a team
  • Procurement of equipment experience

Other Skills & Abilities

  • Strong organizational and analytical skills.
  • Ability to respond effectively to sensitive issues.
  • Ability to effectively present technical information to all staff.
  • Ability to provide efficient, timely, reliable, and courteous service to stakeholders.