Facilities Manager Account Lead
Job ID
77881
Posted
03-Aug-2022
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Houston - Texas - United States of America

GWS Local is a tailored facility management solution at a local level with access to the Global CBRE GWS platform. We manage soft services through trusted best in class partners, and self-delivery of hard services. Utilizing an AGILE delivery model with structure, governance, and accountability through employee empowerment.  Partnership with Local also provides access to our “Best in Class” additional services: Sustainability and Energy Programs, Project Management, Moves & Changes, Security Consulting, Workplace Strategy, and Host Workplace Experience.

JOB SUMMARY  

The purpose of this position is to lead the outsourced client team for facilities management on site.

Your team is responsible for managing the multiple functions of building operations and maintenance for a facility, campus or portfolio of buildings of significant complexity.


ESSENTIAL DUTIES AND RESPONSIBILITIES  

Develops and maintains positive client relationships. Conducts client meetings on unresolved facility issues in an expeditious and professional manner. Communicates to clients regarding property profiles, emergency preparedness plans, site inspections, facility audits, work order progress reports, and other related reports.

Manages and coaches facilities staff to deliver excellent service levels for the client within budget.

Researches and implements new processes and technology to improve operational efficiency.

Develops and recommends strategic facility management objectives for clients. Reviews various budget reports for multiple facilities.

Develops environmental health and safety procedures for facilities. These procedures include emergency action plans, disaster recovery, business continuity, and other related procedures.

Responsible for facility inspections for quality assurance on a periodic basis. Ensures facility procedures comply with local, state, and federal regulations.

Produces and maintains various facility management reports.

Oversees management of capital projects.

Uses pc and/or PDA for work order system, email, ESS and training.

Prepares and manages departmental budget.

Other duties may be assigned.


SUPERVISORY RESPONSIBILITIES  

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Minimum of four years of
related experience and/or training. Associates degree or Bachelors degree preferred with focus
on business, technical or management areas. Prior supervisory experience preferred.

CERTIFICATES and/or LICENSES

Facility Management certification preferred. Driver's license may be required.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills.
Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively
present information. Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate
figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems
involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work
order system.
Working knowledge of architectural, electrical and mechanical systems. Working knowledge of
leases, contracts and related documents.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.