Facilities Coordinator, MBFC
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Facilities Management
Singapore - Singapore

Key Responsibilities

  • Respond to client inquires and concerns. Ensure timely and quality service delivery to clients. Follow up with clients to ensure customer satisfaction
  • Create work orders and assigns work orders to mobile technicians and vendors. Communicate work orders and assists management in resolving problems
  • Ensure work orders issued are closed in time with customer satisfaction
  • Maintain and check for accuracy on completed paperwork submitted by vendors
  • Train vendors on the work order and billing procedures. Process purchase orders and invoices and ensure proper cost center coding
  • Manage contracts such as janitorial, landscaping and M&E includes holding regular supplier meetings and completing monthly supplier measurements within agreed timescale
  • Manage building maintenance and all contractors who carry out works on site. Liaise, report and log defects over and above minor rectification, work with M&E engineers to ensure PPM is carried out to schedule
  • Ensure Annual Plan is maintained at all times to identify when statutory works, meetings and other key events are being carried out
  • Conduct inspections on the facility and act on findings identified during the building and workplace inspections
  • Log helpdesk calls for contractor faults and required improvements
  • Escalate urgent issues identified through to the Workplace Experience Manager
  • Provide assistance with basic office moves and work with the project team during on site projects, providing assistance where necessary
  • Maintain and actively work on the account filing system, keeping it up to date and accurate
  • Raise purchase orders as required and ensure that financial processes are adhered to at all times
  • Complete supplier measurements within the agreed timescales. Escalate issues and action plan
  • Ensure maintenance is carried out in line with procedures, using the permit to work system where applicable
  • Continually communicate building issues to end users, client and management team
  • Work with and support other members of the FM team
  • Covering Concierge during lunch period 
  • Other duties may be assigned

Required Knowledge and Skills

Communication Skills 

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

Financial Knowledge

Ability to calculate simple figures such as percentages.

Reasoning Ability

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Other Skills and/or Abilities

  • Uses personal computer and / or PDA for work order system, email, ESS and training. 
  • Basic skills with Microsoft Office Outlook. 
  • Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 20kg. or more. 


Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: 

  • Complete all required and assigned HSE training at a satisfactory level
  • Follow all activity policies and procedures, including all HSE-related requirements always.
  • Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
  • Report any conditions which you feel could result in an accident or injury and / or stop work if required. 

Education & Experience

  • High school diploma or general education degree (GED)
  • Minimum of three to six years of related experience and / or trade school training. Or equivalent combination of education and experience.