Executive Concierge
Job ID
61000
Posted
22-Jun-2022
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Melbourne - Victoria - Australia
Be the face and the heart of a a luxurious commercial building
Deliver a dynamic guest experience for tenants and external visitors
Melbourne | Land of the Wurundjeri people

At Host, we believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen. 

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

A typical day would include:

The Executive Concierge acts as the heart of the workplace providing personalised services to your tenants and visitors alike, and administrative support to foster a sense of community. You will be the first point of engagement with tenants and visitors, creating a warm, supportive, and service-oriented atmosphere that enhances the experience. 

  • Welcomes tenants and announces clients and visitors. 
  • Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants and visitors. 
  • Conducts a variety of front-of-house activities including but not limited to: greeting everyone in a warm and welcoming manner, visitor registration, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
  • Provides personal services to tenants and visitors including but not limited to: office wayfinding, lobby appearance & management, visitor tracking & reporting, visitor refreshments, building tours, reservations, VIP welcomes, coordinating transport, dry cleaning services and other services as needed.
  • An extension of the facilities management team by responding to Tenant Service Requests, requesting building and housekeeping services as needed and periodically inspects common areas and amenities to ensure good operating condition. 
  • Performs general administrative duties & coordination of customer experience initiatives, events, online content for Host building app, booking amenities and retail support & promotions.
  • May provide reporting and insight to clients and property teams to improve product and service delivery. 
  • Performs other duties as assigned.

About You

  • A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
  • Natural with meeting and engaging a wide range of people; and able to form genuine rapport and meaningful relationships 
  • Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
  • Ability to work in a fast-paced environment and work calmly under pressure
  • Superior customer service skills and a passion for delivering an outstanding user experience.
  • Competent with Microsoft Office Suite, handheld mobile technologies and applications.
  • Ability to work flexible work schedules based on building needs. 

So, what's in it for you?

  • No weekend work, consistent Monday-Friday office hours.
  • Structured career development in your first month of employment and ongoing, to support you and explore your learning potential and career goals.
  • Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment. 
  • Parental leave which is industry leading.
  • Wellness benefits including, personalised wellbeing programs, counseling and mental health support, discounted health insurance and flexible leave.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.

We look forward to hearing from you.