EOI-Facilities Officer
Job ID
59183
Posted
20-Apr-2022
Areas of Interest
Facilities Management
Location(s)
Hong Kong - Hong Kong
ESSENTIAL DUTIES AND RESPONSIBILITIES 
  • Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows 
  • up with clients to ensure customer satisfaction. 
  • Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. 
  • Communicates work orders to technicians and assists management in resolving problems. 
  • Provides reports on open and closed work orders and checks status with the appropriate technician or 
  • vendor. 
  • Maintains files on work orders, proposals, and department files. 
  • Creates vendor files and checks accuracy on completed paperwork submitted by vendors. 
  • Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center 
  • coding. 
  • Assists with the inspections on the facility campus. 
  • Uses pc and/or PDA for work order system, email, ESS and training. 
  • Assist with process and procedure training. 
  • Other duties may be assigned. 
QUALIFICATIONS 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential 
functions. 
EDUCATION and EXPERIENCE 
High school diploma or general education degree (GED) required. Minimum of two years of 
related experience and/or training. 
CERTIFICATES and/or LICENSES 
None 
COMMUNICATION SKILLS 
Ability to comprehend and interpret instructions, short correspondence, and memos and ask 
clarifying questions to ensure understanding. Ability to write routine reports and correspondence. 
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. 
Ability to effectively present information to an internal department and/or large groups of 
employees. 
FINANCIAL KNOWLEDGE 
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures 
such as percentages. 
REASONING ABILITY 
Ability to understand and carry out general instructions in standard situations. Ability to solve 
problems in standard situations. Requires basic analytical skills. 
OTHER SKILLS and/or ABILITIES 
Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, 
walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more. 

SCOPE OF RESPONSIBILITY 
Decisions made with general understanding of procedures and company policies to achieve set results 
and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
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