EOI- Facilities Manager
Job ID
78927
Posted
27-Jul-2022
Areas of Interest
Facilities Management
Location(s)
Hong Kong - Hong Kong
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Facilities Manager’s duties include (but are not limited to) the below – which may be delivered by self, team or vendors (depending on site situation):

Vendor Management
• Incl. price negotiation, tender evaluation and contract preparation in accordance with procurement guidelines
• Conduct the contractor management program, incl. daily operation observation, work process optimization, performance review etc.

Facilities Operations
• Implement performance measures to ensure efficient work methods and reliability of work process
• Ensure that the team liaises closely with local operation procedures to ensure service standards are maintained
• Ensure consistency of global & regional policies and instruction
• Implement, comply with and audit all internal management systems, for quality assurance
• Manage same scale account and handle project independently

Risk Management
• Implement a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental
• Ensure critical operations are identified
• Develop guidelines and strategies to protect health and safety of staff and others
• Ensure disaster recovery and business continuity planning is implemented and maintained
• Ensure escalation procedures are in place and observed for incident and problem

Finance Management:
• Prepare annual budget, submit finance related report with high quality and efficiency
• Monitor whole finance process of CBRE, vendor and client required
• Develop initiatives and strategies that lead to cost savings and service improvement
• Conduct expense tracker and analysis in time with high accuracy and completeness

Customer Service / Client Relationships:
• Evaluate service response time and analyze occupants’ service request trends and suggestions
• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved
• Lead by example and groom the team in achieving maximum client satisfaction level

Reporting:
• Ensure that the team delivers meaningful inputs in the development of monthly management reports
• Administer and ensure that all reports and other relevant data are regularly updated in time with high quality
Training:
• Ensure the team is well trained on all facility’s policies, procedures and systems.

SUPERVISORY RESPONSIBILITIES
• Lead by Example: comply with CBRE RISE values and code of ethics at all times
• Motivate and Coach the team to high performance with good staff morale and work ethic
• Encourage an environment that supports teamwork, collaboration and build trust by delivering on promises
• Give clear expectation to all parties, set SMART objectives, monitor and regularly review team performance

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are required.
1) Self-motivated and good at logic thinking
2) Good at multi-task and time management
3) Good at problem-solving and fast response
4) Good communication skill and team collaboration sprit
5) Willingness to bear uncertainty
6) English skill at least can meet business level, incl. listen, speak, read and write.
7) Good command of MS Word, MS PowerPoint and MS Excel, Outlook and other office tool.

EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum of three years of related experience and/or training.

CERTIFICATES and/or LICENSES
None

COMMUNICATION SKILLS
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence, give instructions to team and vendors clearly to minimize conflicts and misunderstandings. Ability to respond to common inquiries or complaints from client, users, co-workers, vendors, line manager. Ability to effectively present information to an internal department and/or large groups of employees – both written and speaking. In emergency situations: support Emergency Response Team to give evacuation/safety instructions to people onsite.

FINANCIAL KNOWLEDGE
Requires knowledge of financial terms and principles. Ability to create and deliver a budget, provide monthly updates (actual v forecast v budget), ability to identify root cause of variances and suggest rectification, ability to identify savings opportunities and how to implement with minimal service impact. Understanding of operation finances (billings & payments, processes such as: PO, invoice, GR, accruals, reporting), ability to support vendors or CBRE in getting payments released.

REASONING ABILITY
Ability to quickly understand situations, identify actions required, give appropriate instructions to team (or resolve issues by self). Solid analytical skills to interpret unusual, critical or emergency situations to determine follow up actions and who should perform them.

OTHER SKILLS and/or ABILITIES
Strong team-work spirit and high sense of responsibility.
Strong familiarity with Microsoft Office.
Quick learner on new systems (both CBRE & Client) eg Purchasing, Reporting, Work Order systems etc.