Distinguished Product Manager
Job ID
75911
Posted
11-Aug-2022
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Dallas - Texas - United States of America, Richardson - Texas - United States of America

CBRE is the world's largest commercial real estate services firm serving owner, investor and occupier clients. The Commercial Real Estate Industry is rapidly evolving through digital transformation. This creates incredible opportunities to drive digital enablement, explore and scale-up innovation and develop digitally enabled products to respond to threats and capture opportunities emerging from that transformation. Primarily responsible for growing and managing a team of Product Managers who deliver digital products in a fast-paced dynamic environment with an entrepreneurial mind-set.

About the Role

We are looking for a Product Management Senior Director to lead the next-generation end-to-end Facilities Management platform delivery for our Global Workplace Solutions (GWS) business. We want a leader with a passion to innovate, an entrepreneur who likes working backward from customer needs and tackling complex ambiguous problems. This is a mission-critical role with substantial scope, complexity, executive visibility, and has a large opportunity for impact. This role works with the global executive leadership team for our GWS business as well as their direct and matrix teams within Digital & Technology to set strategy and manage digital and technology products across the globe.  This role is responsible for growing and managing a team of Product Managers who deliver and support CMMS products in a fast-paced dynamic environment with an entrepreneurial mind-set.

You will drive technology strategy, execution, and management of our next-generation integrated Facilities Management platform, which includes products covering all aspects of the facilities management workflow globally from account transition all the way through to customer care – being equally comfortable leading product delivery through both internal and external technologies and teams. In this role, you will ensure that our technology works together seamlessly leveraging data to realize client experiences and efficient operations; our money is spent wisely and that we operate in a coordinated way in the market.

If you are passionate about creating a seamless journey for our internal and external customers and skilled product research, discovery, design and management required to bring that vision to life this is the role for you!

Responsibilities:

• Manage global product delivery for this new platform, which will enable account directors, facility managers, technicians (CBRE & partner groups) in our GWS business.

• Make complex technology initiatives real, end-to-end, with a cross-organization virtual team; being highly collaborative and confident in driving from conception to global execution to support global strategy

• Build capability roadmaps and constantly explore what is possible with evolving digital tools as a thought leader within the business community.

• Develop the standard ways of operating and building within the tech platform in a way that is robust, secure, efficient, accessible, sustainable, scalable

• Document business scenarios, customer journeys and expected outcomes - mapped to requisite capabilities from technology vendor/solutions.

• Partner with various stakeholders to define, test, validate, and implement new features and ideas that delight the customer experience efficiently.

• Serve as an internal champion for marketing technology initiatives. Help marketers and digital product managers adopt best practices and available customer insights.

• Establish and maintain successful relationships with a complex set of cross-functional stakeholders across business segments peers and leadership.

Qualifications:

• Bachelor’s degree or equivalent work experience in Marketing, Computer Science, Product Management, Information Systems, Design, or related field

• 8+ years of experience in product management, digital product leadership or management of technology delivery (e.g. Product Management, Design, Research or overall accountability for product development and delivery)

• Prior experience commercial real estate delivering CMMS products will be a big plus

• Previous experience with the delivery of relevant digital products supporting internal and external customers, preferably in a global context.

• Proven experience managing technology products with a track record of delivering tangible business outcomes

• Capable of analyzing complex data sets and delivering actionable business recommendations

• First-hand Design Thinking knowledge and background leveraging third party best in class tools where needed across the ecosystem

• Ability to run and support a strong prioritization process that creates clarity for stakeholders on what will happen, and what will not happen

• Strong communication skills with demonstrated ability to articulate and evangelize a strategy at every level of the organization

About CBRE Group, Inc.

 

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

#INDSJ
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.