Director - Transformation & Analytics
Job ID
Service line
Advisory Segment
Role type
Areas of Interest
Property Management
Dallas - Texas - United States of America

Title: US Head : Transformation & Analytics    

Business Line: Property Management

Reports To: Global Head of Business Transformation & Analytics (Property Management) 

Position: Full-Time


An experienced data-driven, process & change management professional to help drive a key pillar of our strategy: to re-imagine the ‘what’ and ‘how’ we deliver value to our clients. We believe that at the heart of successful transformation is effective value engineering and in order to drive a scalable operating model to support client value, process discipline is essential. Hence, we are looking for folks that can drive the following:

·        Value exploration & definition for our clients

·        A commercially viable operating model to deliver

·        Process definitions & standards

·        Process KPIs (TAT / Quality / STP / Cost etc)

·        Process documentation

·        Process governance & reviews

·        Process digitization

·        Process efficiency pipelines

In order to drive the above, we believe the candidates will need to be obsessed with client outcomes and changing the status quo! They will need to be skilled in creating a vision, inspiring clients and team to align & execute towards that vision.

Enablement skills such as stakeholder, program & project management, having a knack for not only identifying areas of improvement but also working with the stakeholders relevant to drive the outcomes will be needed. In today’s digital world – working with automation teams to drive outcomes will be key to success.

What is your background?

§  Degree holder with at least 10+ years of relevant experience

§  Your skills in conceptualizing commercially viable solutions will enable you to thrive in our constantly evolving environment and keep us current + stay ahead

§  You will need the ability to work effectively and closely with business partners and clients

§  Driving adherence to global internal directives and best practices

§  Process mapping / consulting workshops will be essential

What will you be measured on typically ?

§  Value to clients: NPS scores

§  Savings to CBRE: efficiency (hours saved) + cost reduction ($$ saved) 

§  Revenue for CBRE: metrics TBD  


Partners with leaders and end-customers to identify and deliver savings opportunities across all functions and activities. Organizes and engages account leaders in support of identifying and implementing tangible cost savings and operational improvement strategies.

Provides strategic and tactical guidance on where savings can be generated. As appropriate, directly leads and delivers projects and operational improvements.

Works closely with the account and corporate Finance and PMO departments to communicate savings details across the broader portfolio against set annual targets. Works closely with management to better understand the Voice of the Customer, customer needs, opportunities and timing of strategy implementation.

Liaises with account leadership to ensure resources are identified in support of portfolio savings and operational strategies. Provides regular updates with key deliverables/milestones to leadership to ensure proper alignment with goals.

Attends key internal and external customer meetings as an SME to report on defined opportunities, provide status updates and amplify communications. Develops contacts and relationships that can support the account savings plan and provide additional sources of advice to help drive savings and to promote best practices.

Supports the drive for value, service improvement and change across the entire portfolio.

Supports, as necessary, change management routines in the adoption of savings strategies that drive a change within the historical delivery of services.

Performs other duties as assigned.


Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS) in a related field required plus a minimum of ten years’ experience with process improvement, project management or other related experience. Prior supervisory experience required.

Lean kaizen facilitation experience highly desired.

Prior process improvement and cost reduction experience


Black Belt Lean Six Sigma Certification required.


Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

Excellent communication skills both written and verbal, and able to communicate with people at all levels across the organization.


Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.


Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


Advanced knowledge of computer software and hardware (i.e. Microsoft Office Suite Products).

Demonstrated ability to motivate others and achieve results.

Ability to work in an environment where delivering requirements within tight timescales is a pre-requisite.


Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company values.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.