Desktop Support Analyst
Job ID
73273
Posted
04-Jul-2022
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Wellington - Wellington - New Zealand
Provide superior tech support for CBRE employees
Join an experienced & supportive team 
Work for a global leader in commercial real estate


Your new role will see you: 

  • Support employees providing technical advice and troubleshooting desktop computers, applications, networking problems, communication devices & Video conferencing equipment. 
  • Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
  • Clear and concise reporting of technical errors or escalations to specialist teams or management.
  • Client software packaging/installing and hardware kitting, PC setup (image cloning). 
  • Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business. 

Experience and skills you’ll need to succeed: 

  • Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.
  • Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
  • Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products. 
  • Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
  • Valid driver’s license, and own transportation.
  • As someone who is proactive, with excellent organisational and communication skills and enjoys investigating and solving problems, you’ll flourish.
 
What’s in it for you?

Join a highly regarded Digital & Technology team with a strong, customer service culture, and excellent opportunities to develop your skills and career.

People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential. 

We value flexibility and our people work in ways that meet their work/life commitments and support their well-being, learning and performance. Our people benefit from a range of educational, financial, health and well-being benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days. 

Can we inspire you to join us?

At CBRE, our unwavering commitment to Diversity, Equity & Inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, & heard. Because when you belong, we all succeed.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.

We look forward to hearing from you.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.


CERTIFICATES and/or LICENSES  

A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus


COMMUNICATION SKILLS  

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.


FINANCIAL KNOWLEDGE  

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.


REASONING ABILITY  

Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills.


OTHER SKILLS and ABILITIES  

Exceptional Customer Skills required


SCOPE OF RESPONSIBILITY  

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.