Desktop Engineer/ IT Field Support
Job ID
71812
Posted
24-Jun-2022
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
JOB SUMMARY  

Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues.


ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Oversees the daily operations of the local area network.
  • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
  • Troubleshoots Desktop Virus and malware issues
  • Maintains a daily backup of all network files.
  • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
  • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
  • Provides recommendations of program changes to correct software problems.
  • Assists in the purchasing of new computer equipment and peripherals for a specified location.
  • Performs software and hardware inventory.
  • Basic Administration of Phone and Voicemail systems for site.
  • Performs other duties as assigned.


EDUCATION and EXPERIENCE  
  • At least 3 years of related experience with face-to-face users
  • A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. 
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. 
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Exceptional Customer Skills required