Data Centre Site Manager / Contract Manager - Data Centre Solutions
Job ID
72013
Posted
22-Jun-2022
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance, Data Centers, Facilities Management
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland

Job role: Data Centre Site Manager / Contract Manager


Location: North London, United Kingdom


Company Profile


CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.



Job Purpose


  • To manage, motivate and develop the on-site Data Centre Critical Environment Operations team in a business critical 24/7/365 operating environment, providing the 2 service lines to the client of CE and FM.
  • To successful deliver contracted services to the client on the agreed site(s), ensuring performance of the site from a quality, health and safety and financial perspective.
  • To manage and develop a professional relationship with the client locally to create a positive customer experience. To deliver a performance level which achieves and goes beyond the KPI’s and SLA’s set down in the contract with the client. Key Responsibilities
  • Provide leadership, and that contractual commitments are met and exceeded.
  • Ensure that opportunities for the strategic development of the contract are explored, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
  • Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both our teams services and subcontractors activities, and are regularly review.
  • Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
  • Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
  • Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
  • Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.


Experience, Knowledge, Skills and Abilities


  • Proven track record in a senior or executive management role which has included responsibility for product, culture, people and business growth
  • Proven track record of operating in a senior role
  • Previous experience in Critical Environments and/or Data Centres
  • Dealing with a range of people from junior to senior level including site employees, suppliers and customers
  • Worked within a matrix organisation
  • Commercial awareness
  • Business acumen
  • Strong influencing skills
  • Ability to understand commercial and financial metrics
  • Internal and external client management
  • Networking skills
  • Industry knowledge in critical environment and/or data centre environments and one or more of the following: M&E, facilities management, projects, building services
  • Excellent presentation skills - written, verbal and presentation
  • Highly developed interpersonal and communication skills
  • Enthused by a fast paced, high growth environment
  • Demonstrates executive presence
  • Influencing skills
  • Conscious and methodical in approach
  • An excellent relationship builder
  • Ability to inspire confidence
  • High degree of integrity and sincerity
  • Highly motivated and self-aware
  • Highly organised with attention to detail
  • Ability to network
  • Ability to understand complex situations
  • Results focused
  • Drive to grow the business


EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Bachelor's degree (BA/BS) from four-year college or university required. Minimum of four years of related experience and/or training. Working experience with business law, contracting principles and practices, and general and industry specific regulatory and compliance requirements.


CERTIFICATES and/or LICENSES  

C.P.M., C.P.S.M. or N.A.C.M. certifications or eligibility preferred.


COMMUNICATION SKILLS  

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to respond effectively to sensitive issues.


FINANCIAL KNOWLEDGE  

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


REASONING ABILITY  

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


OTHER SKILLS and ABILITIES  

Intermediate skills with Microsoft Office Suite. Working knowledge of contracts database systems, software, modules, etc.


SCOPE OF RESPONSIBILITY  

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.