Data Centre Network Engineer
Job ID
Areas of Interest
Data Centers, Engineering/Maintenance
Singapore - Singapore
Client is an ICT Provider, providing connectivity, cloud and managed services and support to international customers.

Operations Team will be providing Level 1 Support by fronting customers through calls/tickets etc and engaging key stakeholders for support. 
Operations Team operates from 2 Data Centre sites and will be providing support for the various ICT Services (connectivity, cloud, Colocation, managed services etc) and DC Operations across different sites.

The role of the Team Lead is to manage the team and the deliverables to the client.

Scope of Work:

  • Manage a team of 24x7  Operations Team 
  • Ensure accurate, timely escalations, follow-up and resolution with key stakeholders
  • Evaluate team performance and maintain Team KPI 
  • Develop SOPs and monitor adoption and progress
  • Weekly/Monthly Performance Reporting and Review
  • Render support to operations and business needs

Possesses the following:

  • At Least 5 years’ Experience in IT Helpdesk/NOC environment (Telco Environment)
  • Minimum Diploma in IT or related fields
  • Certification in ITIL, CCNP will be an advantage
  • Familiar with Layer 2 and Layer 3 Technologies, eg DWDM, BGP, to aid in fault identification/escalations
  • Strong Communication Skills, with good email and verbal etiquette for information gathering/dissemination and creation of SOPs
  • Good analytical and strong initiative mindset

Operations Team is in charge of the following:
  • Ticket Management, requiring Fault Identification and Escalations
  • Tracking and broadcast of Maintenance Activities
  • Network/System/DCIM Monitoring 
  • Data Centre Remote Hands Service
  • Manage Data Centre Visits/Shipments

Based in a Data Centre Facility where the IT Support Team performs both the NOC and DC IT Operations functions