Field Support Engineer
Job ID
Service line
Advisory Segment
Role type
Areas of Interest
Digital & Technology/Information Technology
Hong Kong - Hong Kong

The Role: Field Support Engineer

The role of the Field Support Engineer is to provide technical assistance, support, and advice to CBRE technology users.  Troubleshooting desktop computers, applications, networking problems, communication devices & Video conferencing equipment.  Communicate solutions and educate users of policy, procedure and best practices pertaining to information technology

The Location: Hong Kong

What you will be working on:

This role will provide day to day IT support to users, servicing users deskside and remotely.  The duties will include but not limited to:

  • Troubleshoot PC related issues over the phone, onsite, and using administration tools.
  • Inventory Management
  • Mobile Device Support (smart phones, tablet, etc.)
  • Hardware support (Dell, HP)
  • Incident ticket management
  • Printing environment maintenance
  • Client software packaging/installing
  • Hardware kitting, PC setup (image cloning)
  • Visit regional offices as required
  • IT Training

You are someone with:

  • Minimum 3-year experience in supporting Windows OS in a large corporate environment.
  • Experience in supporting Microsoft Office Suites, Video Conferencing, Active Directory and Account creation.
  • Knowledgeable with Server Rooms and Patching as well good knowledge on ITIL
  • Knowledge on Cisco products is highly regarded.
  • Must have the ability to work independently as well as in a team
  • Fluent spoken and written English and Cantonese.

More about CBRE

CBRE Asia Pacific is an integral part of CBRE Group, the world’s largest commercial real estate services firm. Over 7,800 professionals focus on the alignment of our clients’ overall business objectives with their real estate requirements. The Asia Pacific region comprises 87 offices (excluding affiliates) across Australia, New Zealand, India, Korea, Vietnam, Japan, Singapore and Greater China including Hong Kong, Macau and Taiwan. We work together to provide unparalleled tools and resources, leverage, credibility, market coverage and local expertise. 

We work in every dimension of commercial real estate. Our mission is to realize the potential in all the businesses and people we work with, so that together we can create the real estate solutions of the future.

We are driven by the entrepreneurial spirit of our people and the diverse needs of our clients. From instilling confidence in investors today, to re-imagining space requirements for tomorrow, we thrive in complex and ever-changing environments.

Our partnership with our clients goes far beyond a single transaction. With deep market knowledge, unmatched data and proprietary technology our multi-dimensional perspective enables every client and partner to maximize their business outcomes and realize greater success.

We see more, so you can do more.