Customer Support Coordinator
Job ID
68494
Posted
22-Jun-2022
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Sydney - New South Wales - Australia
Entry level Facilities support role, provide responsive customer service to stakeholders
Temporary Opportunity with potential for future permanent-  Strategic client account
Sydney CBD | Land of the Gadigal people

Our client is a leading commercial property owner who creates spaces where people thrive. We now have a 2-3 month temporary opportunity with potential for future permanent within the Customer Support Team for one of our Key Client Accounts, who manages the Facilities Management for a portfolio of Commercial Assets. 

You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.

Here’s what you will focus on:

  • Providing superior customer service to our client
  • Building positive relationships and engaging customers 
  • Acting as the first point of contact for our valued client 
  • Coordinating service and facilities professionals in response to customer requests
  • Timely management and processing of customer requests, queries and billing information
  • Account administration and supporting the Facilities Management Team as well as client 
  • Understanding and responding to the needs of all key stakeholders

Your Background:

  • To be successful in this position you must have proven experience in a similar role with a strong focus in demonstrating customer service. Fulfilling the below criteria is also advantageous: 
  • Strong interpersonal and relationship management skills 
  • Exceptional written and verbal communication skills and a professional phone manner 
  • Call and query handling and call resolution skills
  • Strong administration, organisational and time management skills
  • Proficiency using Microsoft Word, Excel, Outlook and call centre technology

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.

We look forward to hearing from you.