Critical Services Technician
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Data & Analytics, Data Centers, Digital & Technology/Information Technology, Engineering/Maintenance
London - England - United Kingdom of Great Britain and Northern Ireland, Royal Tunbridge Wells - England - United Kingdom of Great Britain and Northern Ireland

Job Title: Critical Services Technician 

Location: Royal Tunbridge Wells, UK

Company Profile 

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. 

Global Workplace Solutions (GWS) is a division of CBRE uniquely positioned to provide a complete set of services to corporate occupiers of commercial real estate across EMEA. GWS is redefining ‘workplace’ because we believe every place of work can become a competitive advantage for our clients. Productivity, reliability, engagement, quality, brand — the workplace contributes to business results, whether it’s an office, a retail outlet, a laboratory, a data centre, a manufacturing environment or a virtual location.

Job Role:


  • Resolve and complete day to day work orders to meet customer satisfaction targets and delivered in time frame requirement in line with the SLA’s
  • Maintain up to date log of work completed and outstanding items through Mainstream SI-7 CMMS system
  • Qualify and act as an appointed Authorised Person (AP) within 6 months from on-boarding.
  • Carry out isolations and re-instatement of Electrical, Gas, Fire Alarms and Sprinkler systems when required and where authorised
  • Issue permits for access, maintenance, service and project activities on location as required
  • Ensure that all contractors and CBRE staff comply with all CBRE and Client safety and security requirements.
  • To participate in the critical services training programme.
  • Operate as a team with other technicians by sharing expertise and experience to help resolve operational problems.
  • Provide holiday, training & sickness cover for other members of the shift team.
  • Tracking and Completion of Critical Services Planned Preventative Maintenance. Effectively maintain and report on the critical services & environmental monitoring.
  • Provide condition assessments of plant and equipment.
  • Log and action all out of line situations with incident reports to include remedial action taken.
  • Update reports, documentation and infrastructure mapping, as required.
  • Ensure that all contractors and CBRE staff comply with all statutory, CBRE/Client safety and security requirements.
  • Ensure work quality of 3rd party specialist contractors and action/implement any report recommendations.
  • Ensure there is follow through between normal technical tasks and additional/project works.
  • Assist in preparing quotations for extra technical works. Source supplies, materials and labour to carry out work cost effectively and efficiently.
  • A two-week training programme will be undertaken onsite to get all new recruits up to the desired technical ability.


  • Trained in a Technical discipline and having served an apprenticeship or equivalent. City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulation 18th Edition). Training update to 18th edition available.
  • Previous experience working within critical maintenance environment desirable.
  • Ability to work with minimal supervision
  • Good Customer Service and communication skills..
  • Good understanding of permit to work systems and H&S requirements.
  • Ability to participate in mixed-skill teams to meet targets and standards
  • Understanding of power provisioning, PDU’s and environmental monitoring.
  • Good Customer Service along with good communication skills, both written and verbal
  • Willing to learn and develop own skills and work on own initiative.
  • Basic PC literacy and ability to interrogate database systems would be desirable. Training will be provided on all site based systems.
  • Committed to the delivery of excellent customer service.
  • Calm manner, able to work under pressure.
  • Able to make sound decisions when needed.
  • Able to work well within a team