Contract Manager - Data Centre Solutions - Amsterdam
Job ID
83152
Posted
26-Aug-2022
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Accounting/Finance, Data & Analytics, Data Centers
Location(s)
Amsterdam '- Noord-Holland - Netherlands

                 

Job Title: Contract Manager, Data Centre Solutions

Location: Amsterdam, The Netherlands

Job Purpose

·       To lead our on-site Data Centre Operations team, ensuring delivery excellence of a business critical 24/7/365 operating environment for a key customer.

·       Accountability for meeting or exceeding against contracted SLA’s in this high availability environment in the delivery of Critical Engineering and Facilities Management services.

·       Own and develop a professional relationship with the client to deliver positive customer outcomes.

·       Building on that relationship, extend our additional Data Centre Service capabilities within the account.

·       Responsibility for rigorous adherence to all Quality Health & Safety measures to ensure the safety of the teams on site always.

·       Through effective change control procedures ensure that all works are carried out to the required specification, time and costs, and that all required commercial agreements are in place.

·       In delivery of the above, own the P&L for the site, providing monthly forecast accordingly, and delivering or exceeding against those forecast plans.

Key Responsibilities

·       Leading from the front, ensure that contractual commitments are met or exceeded.

·       Ensuring customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.

·       Identify & leverage any and all opportunities for the strategic development of the contract, to deliver increased turnover and profitability.

·       Through additional services and projects add value for the client such that contracts are retained.

·       Management of Maintenance & Engineering infrastructure.

·       Ensure the provision of Quality health and safety working conditions, and that all required policy and processes are effectively implemented across our teams, services and subcontractors. Regularly review and audit of the same.

·       Ensure teams are fully trained as required to carry out their duties, ensuring routine reviews and personal development plans are in place to continually raise our game.

·       Following on from the above, implement and manage an effective succession planning plan.

·       Be the responsible lead for all things High Voltage related and the associated activities.

  • Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward of the team.
  • Delivering effective business communication through relevant contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
  • Take the lead on governance of the account, proactively ensuring all Service Reviews and Quarterly Business Reviews are in place.
  • Escalate issues or incidents in a timely and appropriate way to ensure Data Centre Services Leadership team are informed and that key Customer relationships are protected.

Experience, Knowledge, Skills and Abilities

Essential

·       Knowledge or experience of critical and/or data centre environments in a high availability sector.

·       One or more of the following: Maintenance &Engineering, facilities management, projects, building services experience.

·       Proven track record in leading a team to deliver service excellence through enabling and empowering the team within a frame work of regulatory requirements.

·       Ability to communicate at all levels both internally and externally, including Client relationship at C suite level.

·       Experience of managing essential suppliers and third party providers in a collaborative way.

·       Commercial awareness and business acumen, using financial metrics to drive improved margins.

·       Strong influencing and negotiation skills

·       Excellent presentation skills be they written or verbal, able to tailor presentations to be relevant to the audience

Desirable

·       High Voltage Authorised Engineer

·       Core qualifications and back ground in Electrical and Mechanical systems

CBRE DCS fully believe in the benefits of a diverse workforce and strive for diverse application pools accordingly.

 


QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Bachelor's degree (BA/BS) from four-year college or university required. Minimum of four years of related experience and/or training. Working experience with business law, contracting principles and practices, and general and industry specific regulatory and compliance requirements.


CERTIFICATES and/or LICENSES  

C.P.M., C.P.S.M. or N.A.C.M. certifications or eligibility preferred.


COMMUNICATION SKILLS  

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Ability to respond effectively to sensitive issues.


FINANCIAL KNOWLEDGE  

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


REASONING ABILITY  

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


OTHER SKILLS and ABILITIES  

Intermediate skills with Microsoft Office Suite. Working knowledge of contracts database systems, software, modules, etc.


SCOPE OF RESPONSIBILITY  

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.