CBRE University - Operations and Experience Director
Job ID
Service line
Advisory Segment
Role type
Dallas - Texas - United States of America, Plano - Texas - United States of America, Richardson - Texas - United States of America


CBRE University (CBREU) is CBRE’s focused and distinct effort to elevate the skills and knowledge of its entire organization through creative and effective learning and development methodologies. We are building a world-class talent investment vehicle that will improve our expertise, brand and culture.

The CBREU Learning Operations Director is responsible for oversight of CBREU's logistics, events and learning delivery from end-to-end. In this role, you are creating the operational standards for planning, pre-event, program delivery and post-event efforts for both live virtual and live programs.

The CBREU Operations Director is an active member of the CBREU Leadership Team, coordinating all operations of CBREU with the mission of supporting the business' learning requirements and delivering extraordinary experiences.


Manages and coordinates all operations of CBREU with the mission of supporting the business segments’ learning requirements. Creates the operational standards for delivering high quality CBREU curricula for virtual live and in-person events.

Leads and develops a team of high-performing professionals within CBREU and the Learning Center of Excellence (CoE). Manages and ensures CBREU team schedules and executes on events from end-to-end.

Ensures that all aspects of events (live or virtual live) result in a learner experience that is world-class. Delegates work to team and also is hands-on from venue vetting, scheduling, pre-planning, execution to follow-up. May directly oversee operations for events on the day of.

Engages with the Learning & Development (L&D) segment leads via the CBREU Academy Leadership Council to understand needs of the different lines of business, incorporate feedback and changes to operations and advise on execution options for various programs.

Regularly meets with CBREU leadership team and business leaders to advise on best practices and in supporting business initiatives. Accountable for ensuring leadership buy-in, setting up metrics and KPIs and keeping relevant parties informed.

Accountable for managing to the guiding principles and criteria established by the CBREU Leadership Council. Must then ensure that scheduling and program logistics are executed appropriately.

Understands business' needs and uses this input to assess/evaluate, build, borrow or buy learning solutions that meet organization learning needs.

Active leadership participant in selection of the primary venue for live events. Partners with Events, Procurement, D&T and other teams to ensure venue plans deliver the experience as designed.

Develops effective relationships with cross-functional partners (e.g. D&T, People, Corp Communications, Marketing, etc.) critical to the effective operation of CBREU. Using a consultative and collaborative approach, communicates with partners to ensure that client's needs and event deliverables are met on time and with high quality.

Implements governance around operations practices and documents processes. Employs continual process improvement methodologies to ensure a high level of excellence.

Contributes to the standards for performance measures on operational outcomes. Utilizes the measurements and results of performance data to ensure achievement of defined KPI’s and ROI’s.

Provides regular reporting and accountability on KPI’s and ROI so that programs can be adjusted real-time and improved upon in the immediate term. Cascades feedback, adjustments and metrics up to management regularly for awareness.

Performs other duties as needed.                           


Provide formal supervision to individual employees within single functional or operational area.  Approves subordinates' recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.  Effectively recommends same for direct reports to next level management for review and approval.  Plans and monitors appropriate staffing levels and utilization of labor, including overtime.  Prepares and delivers performance appraisal for staff.  Mentors and coaches team members to further develop competencies.  Leads by example and models behaviors that are consistent with the company's values.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS) from 4-year college or university in Business, Hospitality, Events or related field or comparable combination of education and experience.

Must have at least 5 to 7 years’ experience designing and leading an innovative Learning Delivery, Talent Experience, People Experience function.

Minimum of 5 years of full lifecycle learning & development, learning delivery or related experience required.

Familiarity with learning technologies including technology-enabled virtual delivery systems is highly desired.

Program management experience a plus.

Must have deep customer experience understanding and dedication.

Bias to action and a desire to iterate and improve.




Excellent written and verbal communication skills. 

Strong organizational and analytical skills.  Ability to provide efficient, timely, reliable and courteous service to customers.  Ability to effectively present information.  Ability to provide excellent internal and external customer service.  Strong interpersonal skills.  Ability to write reports, manuals, speeches and articles using distinctive style. Ability to work effectively with key employees, top management, and client groups to take desired action.

Ability to influence and assist in managing multiple cross-functional partners with tasks and activities.


Requires advanced knowledge of financial terms and principles.  Ability to calculate intermediate figures such as percentages, discounts and commissions.  Conducts advanced financial analysis.


Ability to comprehend, analyze and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced reasoning and quantitative skills.


Advanced skills with Microsoft Office Suite.

Ability to learn and become proficient in use of company's learning management systems.

Must work well under pressure with proactive approach including managing multiple deadlines and changing project scope/direction.


Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines.  Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.