Technical Training Manager - EAST COAST (EST)
Job ID
38606
Posted
19-Nov-2021
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Development
Location(s)
Atlanta - Georgia - United States of America, Baltimore - Maryland - United States of America, Boston - Massachusetts - United States of America, Brooklyn - New York - United States of America, Charleston - South Carolina - United States of America, Charlotte - North Carolina - United States of America, Columbus - Ohio - United States of America, Miami - Florida - United States of America, Philadelphia - Pennsylvania - United States of America, Pittsburgh - Pennsylvania - United States of America, Raleigh - North Carolina - United States of America, Tampa - Florida - United States of America, Washington, D.C. - District of Columbia - United States of America
JOB SUMMARY  

Oversees a training team responsible for providing for the training needs within a department or line of business to ensure effective outcomes through a variety of delivery methods. Formulates and integrates training documents, templates, and processes to ensure consistent, coordinated and controlled delivery of a training curriculum.


ESSENTIAL DUTIES AND RESPONSIBILITIES  

Formally supervises the work and performance of training team staff responsible for creating, administering, and delivering a training curriculum within a department. Collaborates with manager to establish performance objectives for department staff and monitors and reports on accomplishments.

Reviews tasks, projects and deadlines of team members. Analyze content and edit content for final delivery format.

Develops comprehensive understanding of department training and employee development needs by analyzing current department training programs. 

Identifies gaps in training curriculum and develops enhancements to the programs based on feedback from management and attendees of training sessions.

Establishes and implements policies and procedures to ensure coordination and delivery of the entire department curriculum. Monitors course and training resource utilization to ensure that department needs are being met.

Oversees and audits trainers on their delivery skills. Provides coaching on design and delivery techniques.

Utilizes advanced knowledge of eLearning development software to create and enhance self-paced recorded training.

Analyzes new hire orientation materials to ensure content reflects current and relevant information of policies, procedures and processes within the department. Provides guidance to department leadership on suggested updates.

Makes recommendations for enhancements to course creation and record training within LMS (Learning Management System).

Responsibility for the operation & management of the regional ILS Training Laboratory.

Assists in the preparation of the department training budget.

Conducts training courses on complex topics to management teams.

Identify opportunities in the market for ILS to provide best practice training courses to equipment users from current and prospective accounts.

Creates and delivers concise communication to all levels within department or service line as it relates to training initiatives and programs.

May participate in Process Improvement or Lean Six Sigma Projects.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES  

Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and EXPERIENCE  

Four-year degree in a course of study relevant to the department function, Learning and Development or related field. A minimum of seven years experience in training development and delivery to include previous supervisory duties required.


CERTIFICATES and/or LICENSES  

None


COMMUNICATION SKILLS  

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


FINANCIAL KNOWLEDGE  

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


REASONING ABILITY  

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


OTHER SKILLS and ABILITIES  

Advanced level knowledge of computer software and hardware, (i.e. Microsoft Office Suite Products) and MS SharePoint. Advanced knowledge design, development and delivery of training programs. Must work well under pressure with proactive approach including managing multiple deadlines and changing project scope/direction.


SCOPE OF RESPONSIBILITY  

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.


CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.