Business Support Coordinator
Job ID
Service line
GWS Segment
Role type
Markham - Ontario - Canada


The main feature of this role will be to offer support to the Account Management Team, ensuring the effective provision of administration support to the Account, creating and maintaining concise records, reports and document repositories use by the account team.



Account Coordinator Duties:


  • Providing administrative support to the Alliance Director and Operational teams
    • Preparing and issuing predefined reports for both internal and external customers to deadlines
    • Management and Preparation of Account review documentation for presentation to the Divisional leadership
    • Organising/co-ordinating team and contract review meetings
  • Developing systems and procedures to improve the overall efficiency of the Account
    • Maintenance of Alliance Director calendar
    • When required, attending meetings to take notes or minutes and ensure follow up action undertaken
    • Dealing with queries from site based CBRE staff and clients
  • Assisting contract support team (where required)
  • Arranging of account wide training requirements
  • Support on boarding process of new team members in conjunction with AD and AGM
  • Support transitions team with new contract wins
  • Be an integral CBRE culture promoter
  • Coordination of account leadership meetings/initiatives
  • Sales team support
    • Involvement in RFP’s/RFI’s submissions
    • Support business development manager team with production of sales proposals
    • Support with pricing and solutioning sales pursuits
    • Sales reporting – monthly metrics
    • Coordination and participation of account specific sales meetings
  • Projects team support:
    • Coordination and attendance of justification and authorisation meetings
    • Support the project manager with project proposals
    • Coordination of account specific project meetings
  • Undertake any other duties as requested by the Alliance Director




  • Reporting to the Alliance Director





[Essential]                                 High School diploma or GED equivalent


[Desirable]                               Higher educational qualifications i.e. college would be beneficial.




[Essential]                                Very proficient in the use of Word, Excel, PowerPoint, Visio and other MS Office applications.


[Desirable]                               Experience of using Finance Support Systems. Sales experience




[Essential]                                2 years of experience of a similar role incorporating sales support in a medium-sized M&E/FM industry business. Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.


Aptitudes                                 Excellent command of the English language demonstrated through good verbal and written communication. Must be detail conscious, accurate and methodical in approach. Strong organisational and communication skills. Able to work systematically and use own initiative. Able to work on more than one task at any given time. Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.


Character                           Must demonstrate a strong sense of customer focus, and promote a sense of team spirit and good moral within the office.


Confidential approach and discrete. Must be able to influence others, and engender confidence in senior managers through both face-to-face, telephone and written communication.


Reliable, able to complete work within required time frame and manage own deadline requirements. Calm manner able to work under pressure and against rapidly changing demands and priorities.  Able to work as part of a multi-disciplinary team, providing support to other areas of the business on occasions, as required.


Success Criteria                        Completes work within required time frame and delivers against critical cut off dates. Timely and accurate preparation of correspondence, reports and other administrative documents. Demonstrates initiative with process/tool improvements that impact account operations.



Circumstances                     Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations.