Assistant Facilities Manager
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Facilities Management
Hong Kong - Hong Kong
Job Responsibilities
Responds to client inquires and concerns. Ensures timely and quality service delivery to clients. Follows up with clients to ensure customer satisfaction.
Creates work orders and assigns work orders to multiple technicians, subcontractors and vendors. Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
Maintains files on work orders, proposals, and department files.
Creates vendor files and checks accuracy on completed paperwork submitted
by vendors.
Trains vendors on work order and billing procedures. Processes invoices and ensures proper cost center coding.
Assists with the inspections on the facility campus.
Uses pc and/or PDA for work order system, email, ESS and training.
Assist with process and procedure training.
Other duties may be assigned.

Qualifications and Requirements
High school diploma or general education degree (GED) required. 
Minimum of 4 years of related experience in Facilities Management 
Experience in an MNC, Banking client industry is an advantage
Detailed-minded, independent with good organizational, communication and interpersonal skills
Able to work in a fast-moving environment 
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Chinese Word Processing
Good command of both written and spoken English and Chinese (Cantonese & Mandarin)