Area General Manager, Hong Kong (Data Centre Solutions)
Job ID
Service line
GWS Segment
Role type
Areas of Interest
Data Centers
Hong Kong - Hong Kong

Division: Data Center Solutions

Reports to: Business Unit Director, North DCS

Job Responsibilities:

  • Lead the day-to-day delivery of contracts across Hong Kong portfolio. This incorporates driving sustainable growth, statutory compliance and governance, the management and development of staff, (operational, contract support, contract management), the continual development of our customer base and full operational responsibility.
  • Continually focuses on developing the business through building customer relationships and ensuring that resources are prepared to manage this growth i.e. a robust but realistic succession plan is in place.
  • Identifies tracks and influences key KPI and financial performance metrics to deliver required performance levels.
  • Leads, monitors and identifies areas for QHSE improvement as a matter of course.
  • Creates a culture of exceptional quality and innovation and leads by example.
  • Identifies and acts on safety trends and reports to create interventions to protect the business, our people and drive continuous safety improvement.
  • Ensures mandatory processes are in place, and are compliant.
  • Ensures the team has the skills and motivation to carry out their roles to the best of their abilities. This includes all staff attending the Company/Management induction/s and ensuring mandatory training is attended. Ensures that ALL staff are trained and developed to the correct level and builds a culture of continual development.
  • Builds and develops high-level customer relationships with both existing and potential customers through fully understanding their needs and demands. Focuses on ensuring excellent service levels are maintained at all times.
  • Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in Area of responsibility. Actively seeks opportunities to sell the full range of business services (eg: cross selling).
  • Ensures that we live up to the Company’s brand promise and that the service offering is at all times fully evidenced on all sites. Takes leadership of mobilisation and transition activity to ensure that the Company and customer expectations are met and that all mobilisations are signed off at exec level. Ensures fair treatment of suppliers at all time, professional supplier management and arbitration of disputes. Works closely with the procurement team to ensure maximum use of preferred suppliers and ensure robust back to back contracts, performance focused contracts are in place with back to back contract durations in order to leverage maximum value.
  • Provides formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate
  • staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values. Job 

Job Requirements:

  • Proven experience as leader of large teams, where required experience in multiple sites. Ability to effectively navigate a matrix organisation.
  • Well-equipped with skills & experience in managing data centre operations
  • Excels at building and retaining customer relationships Ability to comprehend, analyze, and interpret the most complex business documents.
  • Ability to respond effectively to the most sensitive issues.
  • Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups.
  • Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.