Analyst, HR Operations
Job ID
Service line
Advisory Segment
Role type
Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia
The Team:
Due to the continued expansion of our business, we are building an HR Operations team and have multiple roles available. This is an exciting opportunity for HR Operations professionals to join our team. To be based in our Shared Service Centre. The HR Operations team will work closely with internal HR team members and line managers to ensure operational efficiency.  
Key Responsibilities:
• Enter and maintain employee data in Peoplesoft. Update employee movements including onboarding and offboarding (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes in HRIS 
• Process and respond to employee and manager inquiries related to employee life cycle, compensation and benefits, employee services, competency & performance, and payroll via ticketing system (Service Now), email or phone. 
• Produce employee documentation as per defined processes and requests, highlighting gaps to Team leader  
• Maintain employee service (e.g. leave of absence) data in the system such as leave data administration, return to work, leave extension and cancelation 
• Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.). 
• Perform administration on all documentation including, but not limited to, policies, summary plan description, invoices, contracts, P File, and other compliance documentation. Generate letters using build-in templates in the system. 
• Perform quality checks for data entry and source of documents, review data requests against Job Architecture and System tables in Peoplesoft 
• Escalate non-standard or exception requests for approval/ issues in a timely manner regarding HR-related matters to HR Operations Manager. 
Required Knowledge and Skills: 
• Have at least 1 to 2 years of experience in processing HR transactional tasks, including general HR, Benefits Administration, Payroll, Talent Acquisition, HR reporting or other specialist HR area.  
• Have prior experience in shared services/ BPO/ manufacturing/ call center industry (preferable) for a multinational 
• A strong customer service focus with experience working across multiple countries 
• Proficiency in both English and Mandarin in writing, speaking and reading. 
• Preferable to have prior experience in Peoplesoft or other relational HRIS databases 
• Prior experience using case management/ticketing tool, ServiceNow preferred 
• Advanced knowledge in using Microsoft Office suite, including Excel and Word 
• Must have high attention to detail and be focused on accuracy 
• A team player with a proactive attitude willing to learn and develop their skills  
• Ability to handle confidential sensitive employee information whilst adhering to Corporate governance standards