Account Manager
Job ID
21023
Posted
11-06-2021
Service line
GWS Segment
Role type
Full-time
Location(s)
London - England - United Kingdom of Great Britain and Northern Ireland
CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Account Manager to join the team located in London, EC1.

Purpose Of The Job Providing leadership, management, and development of a defined contract, ensuring financial, and operational commitments are met and exceeded.

 Key Responsibilities 
1. Provide leadership, and that contractual commitments are met and exceeded. 
2. Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender. 
3. Ensuring business policies and processes are effectively communicated, and implemented within the contract. 
4. Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE and subcontractors activities, and are regularly review. 
5. Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery. 
6. Ensure contracts are staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place. 
7. Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues. 
8. Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
9. Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met. 
10. Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. 
 Accountabilities 
• Accountability to the CBRE functional heads, as appropriate. 
• Accountable day-to-day to the relevant client contacts. 
• Line management responsibility for a contract team and indirectly for relevant sub-contractors. • Financial responsibility for the delivery of Plan commitments for the contract.
 
 Person Specification Education
 • An engineering qualification is essential, preferably HND or above. Training
 • Incumbents must be able to demonstrate a career showing continuous personal development. Experience
• Managerial experience at Contract / Account Manager or above within technical and or hard services is essential. 
• Delivery of wider facilities management services (desirable) 
• The development and review of teams, appraisal, and the application of effective people management practice (desirable)
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.