Account Lead
Job ID
Service line
Advisory Segment
Role type
Melbourne - Victoria - Australia
Pivotal Account Lead role on a Key client account within the Education Sector 
Join our Property Management team; with opportunities for growth and future advancement
Based in Melbourne

We have a rare opportunity for a strong, dynamic leader with excellent knowledge of the property industry to step into an Account Lead role on a Key client account within the Education Sector of our Property Management division.

Reporting to the Director, this position will assume overall responsibility for a University portfolio, management of the onsite team, and contribution to the performance of the client assets.

Here’s a snapshot of your day:
  • Be accountable for the overall property management and capital works service delivery, for a University Portfolio on a Key Client Account 
  • Delivery of client objectives and drive the Account to meet all agreed financial and performance targets 
  • Maintain and foster healthy, productive and harmonious professional relationships between the client, tenants, contractors, staff and other relevant stakeholders both internally and externally.
  • Lead and develop a team of diverse professionals for the successful delivery of services championing the highest standards of customer service.
  • Lead the development of performance strategies to ensure reliability, efficiency and cost-efficient operational excellence across the portfolio.
  • Full P&L management, CAPEX Budgets, financial analysis and reporting.
  • Lead in the development of best practice reporting and documentation to ensure business improvement operational excellence initiatives across the account.  

Here are the strengths you’ll possess and the background you’ll need to be successful:
  • Extensive experience in Property management with strong background managing large property portfolios consisting of either Commercial, or Retail sites.
  • Tertiary Qualifications in property related discipline and Certificate of Registration/Real Estate Licence
  • Demonstrated people management skills, and strong experience in leading and engaging a team 
  • The highest levels of customer service and performance standards
  • Excellent organisational, client relationship and people management skills
  • High level of commercial acumen, financial aptitude and the ability to resolve issues and work to tight deadlines within a changing environment

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.

We look forward to hearing from you.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor's degree (BA/BS) from four-year college or university and a minimum of 10 years of related experience and/or training.


Real Estate Salesperson License required. Professional designation such as CPM, CCIM, RPA and/or FMA preferred.


Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.


Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.


Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.


Intermediate to advanced skills with Microsoft Office Suite

Working knowledge of leases, contracts, financial instruments, tax laws, and construction.


Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.


Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete all required and assigned HSE training at a satisfactory level,
2. Follow all activity policies and procedures, including all HSE-related requirements at all times,
3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.

As a Manager:
1. While adhering to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to:
a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly,
b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders,
c. Support "stop work" authority when it is exercised in good faith,
d. Communicate any / all potential workplace hazards and workplace procedures.