APAC Procure-To-Pay (P2P) Product Owner
Job ID
Service line
Advisory Segment
Role type
Makati City - National Capital Region - Philippines

The Team

The Supply Chain Technology & Operations team supports CBRE’s organization globally. The team focuses on providing the foundations and engine of a world class supply chain and procurement organization for Real Estate and Property professionals to work effectively with clients leveraging best-in-class processes and tools to deliver meaningful outcomes.

The APAC P2P Product Owner is responsible for implementing and supporting CBRE’s Enterprise Procure-to-Pay platform in the APAC region. This position requires someone who can work independently, is a self-starter, and able to respond in a matrixed, fast-paced environment. The ideal individual must have the ability to multi-task while maintaining full attention to details and priorities and excel at working with high level business stakeholders to understand their strategies and match them with the right solutions.

The APAC P2P Product Owner manages the technology implementation and provides ongoing support to CBRE’s Procure-to-Pay platform. During implementation, they coordinate between stakeholders, the project workstream leads, the software provider, and other CBRE functions to ensure that all stakeholder requirements are addressed while staying within the dates defined in the project plan. After implementation, they manage the ongoing operations of the platform, including process improvements, supplier management, issue escalation, trainings, and communications. Excellent time management skills with advanced Microsoft Office skills are required to work in Excel spreadsheets and create Executive Level PowerPoint decks. Superior customer service experience is needed to interact with suppliers while maintaining a positive image to all CBRE stakeholders at all times.

Key Responsibilities


Product Owner for CBRE’s APAC Supply Chain Procure-to-Pay Platform

Understands Supply Chain, Finance (including Accounts Payable) and Field Operations community needs by maintaining a close relationship with stakeholders to comprehend and communicate their needs and participate in validation of the solutions

Stays current with industry trends and recommends relevant technologies, partnering with key stakeholders to influence the change and develop implementation plan


Ensure the vision and strategies of the stakeholders are clearly understood and being implemented within the product as part of a multi-business line and global implementation

Interface and coordinate with business lines and cross-functional workstreams to define priority, business needs, and requirements

Development and prioritization of the project plan and roadmap, which aligns with stakeholder’s vision

Supports the building of Business Cases for further implementations

Understand the P2P market and leading practices within the marketplace

Develop detailed knowledge and understanding of the business process

Create presentation documents

Organize meetings and calls with internal stakeholders for project updates and key design decisions

Coordinate internal communications

Track and update status of project and execute weekly reports and dashboards

Manage all business process and system escalations through the proper channel

Provide additional support to the project team as requested

Ongoing Support

Owns the APAC Dashboards and actions to improve key metrics
Manage the Supply Chain Buyer support team to ensure all SLA’s and KPI’s are being delivered
Identify continuous improvement initiatives and lead implementation of enhancements
Develop P2P strategy and future roadmap
Lead technology governance for the region and escalation paths
Manage Quarterly Business Reviews
Manage and log user requests for access to the tool
Perform internal user satisfaction reporting/monitoring including internal surveys, creating action plans
Partner with Coupa on enhancement request and priority tracking
Create and deliver training programs, Quick Reference Guides, and Web-Based training
Create and maintain templates/programs
Set-up new client accounts in Coupa and ensure they are properly onboarded
Escalation point for Coupa issues/questions
Provide monthly metrics to key stakeholders and executives
Maintain Coupa intranet and supplier portal sites
Test, build, and roll-out new functionality
Manage annual fee allocations
Required Knowledge and Skills:
Ability to work productively and influence change within a large, complex organization with a myriad of legacy purchasing practices
Understanding of procurement, accounting, and finance processes
Ability to work with minimal direction
Comprehensive understanding of external factors that impact the business
Proven project management, financial analysis, and problem-solving skills
Proven ability to lead and execute business decisions across an organization
High attention to detail, and accuracy, within a high-volume work environment
Enthusiasm and drive to succeed
Excellent written, verbal, and presentation skills
Strong analytical skills
Passion to provide great service to internal customers

Qualifications and Education:

Bachelor's degree in Business Administration, Engineering, Computer Sciences, or related field from four-year College and/or University. 
Minimum seven years of experience and/or training.
Skills / experience in Coupa P2P implementations is a plus.
Strong proficiency in various computer applications, MS Office (Word, Excel, and Outlook), and others