Field Technical Services Engineer
GWS Segment
Digital & Teknologi / Informationsteknologi
Geografisk position(er)
Arlon - Luxembourg - Belgium, Bastogne - Luxembourg - Belgium, Brussels - Brussels Hoofdstedelijk Gewest - Belgium, Luxembourg - Luxembourg - Luxembourg, Marche-en-Famenne - Luxembourg - Belgium
We are currently looking to employ a Field Technical Services (FTS) Engineer to support our Luxembourg and as agreed Belgium business. 
Job will be based from the Advisory/GWS office and will need to travel to the GIA/GI office at least once a week in Luxembourg. Occasional travel to Belgium to cover. 

For this position the candidate needs strong communication skills in English and French is optional. Without, we will not be able to proceed your application.

If this job description resonates with you we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table! 

The EMEA FTS IT team consists of 50 FTS Engineers and a team leader. The team provides support to the whole EMEA region, some of which use the IT Service Desk as a first point of contact for IT related issues
As an FTS Engineer, the individual will be the first point of contact for all IT Service Desk logged Incidents and Requests. 

The successful candidate is responsible for the following:

• Assist with reported deskside IT related queries, either through walk-ups, email and telephone.
• Investigating and evaluating reported end user problems, failures and errors escalated through the EMEA IT Service desk.
• Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow. 
• Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA’s. 
• Maintain relevant and up to date notes on all assigned tickets. 
• Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues. 
• Conduct daily printer and meeting room AV status checks, to ensure the uptime of equipment and to ensue minimal disruption to the business.
The team is also responsible for liaising directly with the user community and contributing ideas for new technical solutions, including testing and installation of new releases. 
As an FTS Engineer, we expect an honest, approachable individual, with a flexible working attitude as a must, as there will be regular visits to other offices. 
The role is within a young and enthusiastic team for a professional organization, that expects a World Class Professional Service, as such there is plenty of room for personal development. 

Who are you?

• Have at least 2 to 3 years of relevant Field/Deskside support experience.
• Possess exceptional technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning/recommissioning. 
• Knowledge of deploying and supporting Windows 7 and 10 environments.
• Have an excellent content knowledge and mastery of Microsoft Office packages - Knowledge of ITIL, MCDST, MSA, Compita A+/Network+ is an added advantage
• Experience with troubleshooting software and hardware problems through debugging, testing and vendor assistance.
• Knowledge of supporting and troubleshooting mobile devices, including iPads/iPhones and Android devices. 
• Printer exposure required for general troubleshooting issues.
• Experience assisting with meeting room AV, and meeting room setups for small to large meetings and events. 
• Basic understanding of Networking fundamentals.
• Exposure and understanding of using Active Directory.
• Comfortable working alone on individual tasks, as well as part of a team for larger projects.
• Maintain a flexible and customer orientated professional attitude
• Provide technical guidance and/or training to co-workers.
• Have a good command of the English language.

What's in it for you?

In return, we offer a fixed contract, fulltime position with an excellent salary and benefits( company car, laptop, cellphone, meal vouchers, health insurance plan,..) with fantastic opportunities for progression in a growing business. Our success is driven by motivated employees. Our human resources policy aims to create a favorable working atmosphere where talented people can evolve and where attention is paid to a good balance between professional and private life. Results-oriented while having fun!