Bid Transition Operate (BTO) Manager
Job-ID
69846
Publiceret
22-Jun-2022
Afregningslinje
GWS Segment
Stillingstype
Fuldtid
Interesseområder
Facilitetsstyring
Geografisk position(er)
Makati City - National Capital Region - Philippines

Job Summary

The FM BTO position is a dynamic role that spans the full lifecycle of facilities management and multi discipline Enterprise Accounts. The role will be instrumental in developing client bid solutions, managing the transition in (including due diligence) and out processes, and provide guidance and oversight of operational excellence for the delivery of operations of Enterprise Accounts operating in Philippines.

The role will need to straddle operational efficiency, commercial competitiveness and operational excellence to achieve client satisfaction and reference sites for the betterment of the CBRE business. The FM BTO will work closely with the Area General Managers (AGM’s) and the Sales & Solutions Lead to form a team that provides leadership to support a wide range of Enterprise Accounts operating in the markets where the pursuit is delivered.

Key Responsibilities:

• Develop commercially competitive and operationally sustainable client solutions for new business and client expansions. Have a clear focus on desired outcome and strike the balance between a competitive bid and one that is operationally viable

• Work collaboratively with the Regional client solutions team to achieve bid deadlines, cohesive and consistent regional solutions, and continuously improve tender processes

• Bring operational experience to the bid stage, be clear on the intent, validate Sales & Solution Team’s work / challenge where necessary

• Coordinate inputs from internal business leaders to develop price certain tender responses and build a database of reliable pricing benchmarks for use in bids and for assessment of existing client spend rates

• Collaborate with the Regional transition team to effectively mobilise and demobilise accounts that achieve positive results for clients and CBRE alike

• As part of the transition in process, be responsible for the due diligence process and identify and mitigate gaps between Bid’s Solution and Actual (based on completed DD) show how gaps can be bridged including cost and risk, lead on any operation solution changes

• Lead the client facing transition team throughout transition processes and manage the internal and client facing reporting requirements in line with regional processes and procedures

• Be the umbrella and coordinate inputs from local and regional SME’s to achieve budget and timeframe imperatives for all client transitions; including but not limited to QHSE, People, Procurement, FM Operations, Technical Services, Talent Acquisition, Finance, D&T, and CBRE relationship manager/s

• Maintain alignment with Commercial, Sales & Operation team during Transition

• Lead final handover from BTO to Account team, highlighting opportunities for growth / risks – all lines of business

• Work with Account Team on operational stabilization activities within T+30 and T+60

• Champion operational excellence initiatives from across the CBRE business to all accounts operating in the Philippines market

• Communicate and oversee implementation of best practice operational solutions across all accounts operating in Philippines

• Communicate non compliance and risks within accounts operating in Philippines to the relevant AGM and Regional and/or Global Account Directors

• Ensuring business policies and processes are effectively communicated and implemented across accounts.

• Promote best practice QHSE across all accounts

• Optimise Segment Operating Profits across all accounts using business acumen and critical thinking


Experience:

  • Proven track record in developing operating team structures that are commercially competitive and sustainable in delivery of contract specifications
  • Proven track record of operating in a management role, with experience in a Project Management or multi-disciplined environment
  • Dealing with a range of internal and external stakeholders to develop a high performing team environment regardless of reporting lines – ability to work in a Matrix reporting environment
  • Minimum 10 years’ experience operating in the Corporate Real Estate industry with a preference for Facilities Management specific experience
  • Management of competing service and commercial outcomes in a client facing environment
  • Proven ability to understand commercial and financial metrics

Required Knowledge, Qualifications and Skills:

  • Excellent presentation skills - written, verbal and personal presentation
  • Highly developed interpersonal and communication skills
  • Influencing skills
  • Conscious and methodical in approach with attention to detail
  • An excellent relationship builder
  • Ability to inspire confidence
  • Highly motivated and self-aware
  • Ability to understand complex relationships
  • Understand due diligence approaches for different IFM commercial models
  • Problem solver with ability to flex
  • Be a trusted adviser and confidant, know your product and the value your product brings to our clients and our business
  • Be target driven and never run out of energy
  • Honesty, Transparency and integrity always.
  • Extreme levels of collaboration and comfortable with operating in a matrix environment
  • Stakeholder management