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Transition Manager Shared Services

Makati City , Philippines

Ref#: 19040456

Date published: 8-Nov-2019

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Roles and Responsibilities : 

All Projects:
  • Participate in the client pursuit process, including solution and transition strategy development and yellow pads/presentations as needed
  • Lead all transition planning efforts prior to Kickoff, including team mobilization
  • Lead the core and extended transition team to ensure all transition commitments are met and delivered in the agreed timeframe following the GCM transition process
  • Engage additional or specialty resources as needed
  • Serve as the transition central point of contact for client leadership, CBRE sales leadership and CBRE operations leadership (AD) 
  • Manage the transition budget, forecast any deviation, and provide required reporting
  • Develop the Transition Commitment Document (CD)
  • Validate the Transition Schedule to ensure it meets CD requirements
  • Host the internal and client-facing transition Kickoff meetings, including coordination and execution, with the support of the core and extended team*
  • Lead the weekly transition Steering Call, including coordination and development of required materials
  • Develop and distribute the weekly transition bulletin
  • Identify and resolve risks and obstacles that may impede transition success, and ensure detailed mitigation plans are in place
  • Manage issue and risk escalation
  • Lead the Go Live strategy and “war room” to ensure successful day 1
  • Ensure contract obligations are met and transition deliverables are satisfied using the GCM best practices, tools and processes 
  • Manage project signoff and closeout process including TIP completion and operational handoff to account leadership and AD onboarding
Global Projects (In Addition to the Above):
  • Serve as the Global Transition Leader on multi-region projects for which they are the lead region, in addition to serving as the Transition Leader for that region
  • Lead the core and extended teams across all regions to ensure consistent, complete delivery as agreed in the CD
  • Serve as the central point of contact for transition activity globally, ensuring strong communication with global client counterparts
Skills / Attributes : 

  • Shows Initiative and Instills Confidence 
  • Ability to Lead Direct and Indirect Reports
  • Composed and Confident with Audiences at all Levels
  • Strong Oral Skills and Presentation Ability 
  • Strong Written Communication Skills
  • Resourceful, Motivating
  • Adaptable and Reactive to Change
  • Manages Complexity Comfortably
  • Takes Ownership of and Directs Work
  • Maintains Global Perspective
  • Prioritizes and Delegates Effectively 
  • Professional
  • Exceptional Relationship Management (Client and Internal)
  • Fundamental Understanding of all Aspects of the CRE and FM Business
  • Able to Have Tough Conversations in a Tactful and Productive Way

Qualification : 
  • Bachelor's degree (BA/BS) from four year college or university plus a minimum five years of related experience and/or training.
  • Previous experience in an operational leadership role preferred.
  • Excellent written and verbal communication skills.
  • Strong organizational and analytical skills. 
  • Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
  • Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
  • Proficient in Microsoft Office Suite Products such as Word, Excel, Outlook, etc. Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.
  • Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
  • Amenable to work on any shift (including night shift) depending on business needs 
  • Willing to be assigned in Buendia, Makati