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Technical Writer

Makati , Philippines

Ref#: 21005389

Date published: 18-Feb-2021

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JOB SUMMARY


The Technical Document Control Specialist plays a support role in planning, designing, improving and creating the Digital and Technology playbooks. The position is responsible for supporting the whole Digital and Technology APAC team.


QUALIFICATION
  • Candidate must possess at least a Bachelor’s/College Degree, I.T., Computer Science, Business Studies/Administration/Management or equivalent
  • With at least two (2) years’ work experience in related documentation work or similar role.
  • Skilled communicator with experience in writing and editing according to guidelines, template and established standards.
  • Write in a clear and concise manner and be able to convey information appropriately for a variety of audiences
  • Can collaborate and interact effectively with subject matter experts (SMEs) in Process Control and Automation technologies
  • Knowledge in website and computer applications and fundamentals
  • Experienced/Advanced in Office 365 applications, including productivity tools such as Microsoft Teams, Microsoft Word, Excel and Outlook
  • Ability to create, assimilate and convey technical material in a concise and effective manner
  • Customer focused, with strong problem-solving skills and good attention to details.
  • Has experience in auditing process
  • Support local OPS management in continuous improvement, consistency in OPS processes systems and reporting
  • Prepare process maps, manuals, operating procedures
  • Knowledge of Process Mapping
  • Knowledge/Certification in Lean/Six Sigma is a plus but not essential
  • Working knowledge of fundamental operations, hardware and other equipment
  • Knowledge of Microsoft Office (especially Excel and formulas)
  • Six Sigma Yellow belt trained is an advantage
  • Knowledge of Service-Now ticketing system a plus 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Utilize all formal process documents to design and develop training to meet defined customer and department needs. 
  • Create and distribute effective communications regarding training opportunities and updates for the department or service line.
  • Develop a strong understanding of the key business goals and strategies across all D&T Services functions to ensure learning and development strategies and activities support their goals.
  • Create video/file tutorials for common IT issues within CBRE.
  • Implement the competency framework that articulates the core knowledge, skills and attributes required to perform at all levels across the organization.
  • Implement training program evaluation techniques, analyzing and communicating results of learning solution against business outcomes.
  • Develop effective relationships with internal staff ensuring a process of on-going review of performance.
  • Define, scope and lead policies and process improvement projects in alignment with business strategies
  • Drive compliance by supporting process implementation with complete communication, documentation, and training outputs.
  • Facilitate additional process and change management training as needed.
  • Conduct group and individual training sessions via applicable technological means.
  • Conduct ad-hoc one on one or group training for IT staff.