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Technical Lead, Greater China & North Asia

Central , Hong Kong SAR

Ref#: 20008009

Date published: 5-Mar-2020

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The ‘Regional Technical Lead’ position is a key role; being part of the Regional leadership team this person will be responsible to manage all Engineering related systems (Electrical and Mechanical) including maintenance, efficiency upgrades, minor projects and lifecycle replacements as well as manage consultants for new and replacement equipment to meet the standards and guidelines of the bank.  The person will be actively responsible for management of Energy and Water usage across in the Region.  The role will lead respective Country Engineering teams including vendor management and the self-performing technician workforce. This role, from time to time, is also expected to support and provide leadership and best practices to other account disciplines such as Health & Safety, Security, Projects.
The Regional Technical Lead will primarily be the focal point for all Engineering, Energy and Project related account issues working closely with the Subject Matter Expert network and the Hub Leads to maximize the breadth of information produced across all the work-streams to provide insightful information to support decision making. 

Key Accountabilities:
  • Responsible for Critical Processes Assurance across all countries in the Region
  • Responsible for implementation of Asset care and Maintenance Program in the Region
  • Drive Self Delivery Program implementation and optimization in the Region through -
  • Owning the service delivery measurement process
  • Developing and managing technical team with appropriate skills/training
  • Ensuring safe work practices
  • Complying to statutory regulations
  • Responsible in the Region for compliance to Data Centre SLAs and implementation of best practices
  • Responsible in the Region for management of risk in Critical Environment to assure business continuity through resilience robustness and maintenance strategies
  • Drive Synergy in teams deliver the functional goals in the Region
  • Manage key supplier and client relationships in the Region
  • Drive energy and environmental programmes in the Region
  • Consistent reporting and tracking of utilities consumption
  • Drive operational efficiencies in the engineering and facilities operations
  • Drive energy efficiency upgrades with attractive payback
  • Drive deployment of non-renewable energy sources
  • Drive reduction of carbon footprint
  • Drive innovation to enhance the service delivery in the Region
  • Conduct periodic control reviews of the critical processes in the Region and drive corrective actions
  • Act as a focal point to respond to critical engineering failures which effect Business operations through timely submission of -
  • Detailed fact-based technical incident reports 
  • Manage the cost-effective procurement of all engineering maintenance services
  • Manage forward maintenance plans that track asset condition and projected maintenance costs on a 5 year rolling basis
  • Responsible for ensuring all engineering operations and maintenance documentation are kept in clearly identified and retrievable systems
  • Develop and assist in the delivery of a cost-effective site maintenance plans.
  • Advise changes in maintenance techniques that may be beneficial in terms of improved service levels or provide cost reduction
  • Responsible for the consistency in delivery of technical services in the region

Preferred Education & Work Experience

  • Engineering degree of equivalent

  • Chartered Engineer

  • Business or financial qualification

  • Minimum of 5 years experience in a related environment

  • Experience in managing Business Critical Environments

  • Previous experience in managing the delivery of technical services

  • Managing projects in occupied data centre environments

  • Well-rounded knowledge base in workplace service solutions including portfolio management, facilities management, energy and sustainability, workplace utilization, and / or infrastructure management

  • Strong customer focus and relationship building skills

  • Commercial acumen