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Technical Compliance Manager

London , United Kingdom

Ref#: 9677250510

Date published: 29-Jan-2021

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Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. 

Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.

We encourage new ways of working, driving innovation, whilst always living to our RISE values. 


The role: Technical Compliance Manager
The purpose of the Technical Compliance Manager (TCM) is to establish effective management procedures and robustly maintain a management regime to ensure statutory compliance on the BT account is met nationally. 

Key responsibilities are as follows:
  • Leads by example to champion positive Risk management and QHSE culture and continuous improvement through measurement, engagement, coaching, training and innovation and the development of best practice
  • Drives accountability with Business Unit Operational teams ensuring all statutory requirements, SLA and KPIs’ are met consistently 
  • Develops knowledge of planned and remedial workload, fosters and leads on change initiatives required to deliver high performance
  • Establishes and evaluates management procedures, systems, processes to ensure performance in achieving planned and statutory maintenance tasks and delivery of technical services
  • Implements business decisions and sets local priorities with Operational teams
  • Analyses business performance and identifies change initiatives required to deliver a high-performance culture through regular engagement and briefings
  • Manages compliance workstreams and programmes to support operational delivery and growth
  • Applies high level technical skills across a range of functional or business activities, providing expert advice and support 
  • Supports the management of relationships with key suppliers to ensure delivery against contractual and commercial commitments, managing in-life performance and working with colleagues across the business to define the strategic direction for supplier support
  • Ensures contractor schedules are aligned with business requirements and are reflected in CMMS
  • Working with the Compliance Admin team, ensures document submission and evidence is maintained to ensure compliance is sustained at the required level
  • Undertakes sampling and audits on periodic basis, ensuring that performance is optimised, risks and issues are escalated, and compliance against regulations, standards and policy is maintained
  • Develops and leads national action plans to address deficiencies and areas of non-compliance
  • Actively supports and responds to incidents where required, liaising with operational colleagues to ensure full resolution
  • Collaborates with other departments to identify opportunities of improving systems via the adoption of new technologies
  • Supports the development and delivery of training programmes as and when required

Person Specification:
To be an effective Compliance Manager it is essential that they have the following knowledge, skills and expertise:
  • Excellent understanding of Health and Safety legal framework
  • Formal IOSH/ NEBOSH/ NVQ2 Certification or similar qualification  
  • Formal and recognised technical/ engineering qualification and membership 
  • Commercial acumen and understanding of P&L budgets with regards to asset management and proven experience in delivering cost savings 
  • Exceptional knowledge and experience of the delivery of hard services including planned, corrective and reactive works
  • Excellent relationship and leadership building skills with strong influencing capability and people/ stakeholder management experience
  • Calm and measured manger with ability work under pressure and to deadlines, within a multi-disciplinary team
  • Proficient analytical and data management skills, able to present persuasive arguments with data and identify opportunities for improvement
  • Proficient in use of MS Applications specifically Excel, Visio, PowerPoint and Word, Project
  • Experience in Process design and procedure development
  • Experience in leading or delivering programmes and national plans, continuous improvement and process implementation and development for large accounts
  • Must be flexible to work outside core office hours from time to time, and able to travel on occasion to other work locations

Essential skills and experience:
  • Facilities and Property Management
  • BT/ Telco experience 
  • Essential understanding of technical operations and statutory framework
  • Desirable: Member of professional institute (i.e. BIFM, CIBSE or MIET)
  • Desirable: IOSH/ NEBOSH Cert / NVQ2 Qualification
  • Business, data and system analysis and management
  • Process mapping and design
  • Incident/ issue investigation and root cause analysis