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Supplier Performance Specialist

Makati , Philippines

Ref#: 20031343

Date published: 4-Jan-2021

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The purpose of this position is to Support and Champion CBRE’s Supplier Performance and Quality Development Program for our real estate, facilities, and project management services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Under the guidance of Leadership, manage the Supplier Performance Management Program in CBRE’s Source-to-Contract technology, Zycus. 
  • Responsible for working with Stakeholders to create, publish and monitor Survey Events to track the performance of Suppliers doing business with CBRE against a standard set of KPIs.
  • Responsible for increasing the response rate for published Surveys by communicating directly with internal and external Stakeholders in support of overall goals & objectives.
  • Analyze Survey results and prepare ad-hoc and monthly reports for Executive Leadership.  Implement best practices based on data analytics that will lead towards the development of a truly “great” customer experience.
  • Develop Category Scorecard Templates in line with the overall program goal of a unified global SPM Program.
  • Develop presentation documents in PowerPoint.
  • Host training sessions for CBRE and Suppliers.
  • Register Suppliers who will be monitored through the SPM Program in Zycus. 
  • Track Strategic and Preferred Suppliers and the frequency of which these suppliers are monitored via Surveys.  Report gaps and work with internal Stakeholders to close these gaps.
  • Provide general guidance and troubleshooting assistance to CBRE and Suppliers.
  • Other duties may be assigned. 

REQUIRED KNOWLEDGE AND SKILLS:

  • Proven project management, financial analysis and problem-solving skills
  • High attention to detail, and accuracy, within a high-volume work environment
  • Enthusiasm and drive to succeed
  • Excellent written, verbal, and presentation skills
  • Strong analytical skills
  • Passion to provide great service to internal customers

EDUCATION and EXPERIENCE

  • Bachelor's degree in Business Administration or related field from four-year College and/or University. Minimum of 5 years Supply Chain or Supplier Performance Management
  • Advanced knowledge of Microsoft Excel required
  • Working knowledge of BI Dashboards is a plus (e.g., Tableau, Power BI)
  • Proficient use of Microsoft Office Suite, to include PowerPoint
  • Working knowledge of database reporting and platform manipulation. Familiarity with use of SRM, SPM, SQM, or S2C tools and platforms a plus