Job Title: Soft Services Manager
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Manager to join the team located in Chester. Working alongside a large FM team, the Soft Services Manager will be responsible for the day to day delivery of all soft services across a large critical site.
•Manage the delivery of Soft Services in line with both the contract and Service Level Agreements, this includes front of house, mail room, security, cleaning & chauffeur services.
•Direct line management of a team of 11
•Provide additional management cover, as required, to the overall contract management team.
•Ensure that all planned and reactive soft services tasks are undertaken in a thorough, timely and professional manner to agreed methods.
•Monitor, review and manage sub-contracted services to ensure consistent service delivery to a high standard.
•Liaise with customers daily to ensure customer satisfaction and identify service improvements.
•Liaise with the Account Management Team and other internal teams as appropriate to ensure the smooth delivery of service to the end user.
•Ensure that all services are compliant with relevant Industry legislation & statutory compliance.
•Ensure that all services are delivered in line with Work Place procedures and appropriate legislation, ensuring corrective actions are implemented promptly & correctly within the assigned sector.
•Ensure Soft Services staffs are operating in-line with core operating policies and procedures.
•A track record of managing, delivering and improving the full suite of soft services within a corporate office environment
•Excellent customer service skills, with experience of delivering a 5 Star service
•Excellent stakeholder management skills, with the ability to forge partnerships with sub contractors and customers alike
•Strong communication skills, with the ability to manage and motivate diverse teams across a number of key corporate office locations
•Solid commercial acumen, and the ability to manage complex budgets and costs.
•A background in cleaning and hospitality is desirable