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Smart Hands Technician

Tsing Yi , Hong Kong SAR

Ref#: 20012635

Date published: 27-May-2020

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Data Centre Technician (Smart Hands)

數據中心技術員 (Smart Hands)


Job Responsibilities

       Smart hand services in colocation data centre

       Data centre operational and technical support services to customers

       Racking and un-racking of devices, handling cross-connections

       Cable management, modification, replacement, connectivity investigation

       PDU audits, rack physical audits, rack power verification

       DC walkthrough, visual inspection and data gathering

       Inventory cycle count, handling of consumed spares/components

       Inventory accuracy, new stock additions, hardware audits

       Install/remove/replace devices and components, I/O modules

       Asset decommission handling processes

       General investigation, deduce root causes on system status, trouble shooting

       Restart / Power-cycle hard or soft reboot, POST verification, incident investigation services

       Server components replacement, tactical implementation of software or fixes, configuration etc

       IT system routine activities including daily system health and security checks, backup operation

       Performing and executing IT tasks in compliance with procedures and documentation

       Performing other duties as assigned supervisor

       Handling the Data Rack setup & customer cross-connections

       Ensure SLA achievement and meet with client regularly

Job Requirements

       Form 5 or above, holder of Certificate in IT engineering is preferred

       5 years’ experience in data centre or computer room smart hands services

       Knowledge in ITIL, ITSM

       Good interpersonal and communication skills

       Good written report writing skills

       Good command of spoken English, Putonghua and Cantonese

       Work independently and drive for results