Job Title: Senior Surveyor / Associate Director – Retail & Mixed Use, Property Management
Location: Regional or London, St Martins Court
About the Team:
Property Management is one of CBRE’s key service lines. Led by David Fogarty, the business currently employs circa 500 people within the UK.
They enable their clients to focus on their core business by managing their real estate with total efficiency and with the aim of maximising its value. Their investment in both people and technology has created a state-of-the-art property management service, ironing out inefficiencies and adding value all the time.
The Retail & Mixed-Use team are responsible for the management of three of top 20 shopping centres including:
• Manchester Arndale
• Centre MK, Milton Keynes
• The Mall, Cribbs Causeway
Some notable clients include:
• M&G Real Estate
• CBRE Global Investors
• U&I (Development Securities)
The role is to take a lead on all property management activity for one of the UK’s biggest Shopping Centres, leading the high performing property management team and continue the excellent working partnership with the onsite FM teams, finance teams and other business lines, providing exceptional service and delivery to our clients.
partnership with the client to deliver our core services. We offer the following opportunities:
? Interesting and varied work
? Management of a top 10 shopping centre and asset and a key client relationship
? Responsibility for co-ordinating the client instruction
? Managing and mentoring talented support surveyors within the team
? Structured training and career progression
? Great internal support network
? Ensure successful rent demands are raised accurately and on time
? Working closely with our PMA & Credit Control teams to ensure credit control targets are met for rent and service charge collections
? Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales
? Lead in client meetings, presenting confidently and providing succinct and clear recommendations both verbally and in writing
? Responsibility for all day to day property management to ensure full compliance with all statutory liabilities, including the carrying out of property inspections and the accurate maintenance of the property data base system
? Responsibility for compliance, taking action or escalating any issues relating to non-compliance
? Responsibility for ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to broker for renewal and ensuring that all insurance premiums are recharged to tenants
? Assist the client and lead the CBRE finance teams with the preparation and ongoing monitoring and reporting of NOI
? Responsibility for the accurate forecasting, management, reporting and billing of all turnover rents
? Responsibility for the preparation, processing and issuing of service charge budgets and reconciliations within client KPI’s and RICS guidelines, monitor actual v budget costs through the year and liaise with finance colleagues to ensure funds are available.
? Deal with all service charge queries from tenants. Maintain Service charge apportionment schedule and advise client on any appropriate alterations
? Responsibility for facilitating and managing from end to end landlord projects within the remit of the Retail Delivery
? Responsibility for managing all dilapidation issues and processes
? Responsibility for managing all elements of the Centre’s vacant unit strategy, including a good working knowledge of compliance issues, and EPC’s
? Responsibility for all aspects of rating including rates mitigation initiatives, instructing rating consultants and monitoring rating liabilities.
? Responsibility for the management of the Commercialisation team including budget monitoring, reporting, approval of lettings, documentation of lettings and regular client reporting
? As required by the client from time to time, undertake letting, lease renewal and rent review negotiations and generally assist the client in all transactional matters including facilitating landlord works for lettings, assisting with CPSE enquiries and attending weekly legal calls.
? Responsibility for managing all tenant applications and taking appropriate action in response to any legal notice in accordance with lease obligations, statutory obligations and any other legal documentation in existence.
? Ensure that tenant application invoices are raised and paid promptly
? Responsibility for identifying and escalating any areas of risk or improvements to ensure efficient management of the instruction
? Ensure all void or aged debt is managed and proactively chased
? RICS qualified with a minimum of 3-5 years’ post qualification work experience in the UK market, with excellent experience of retail and mixed-use assets
? Excellent commercial acumen
? Ability to build strong and effective relationships with the client, team, occupiers and other stakeholders
? Able to actively lead on marketing strategy and implementation
? Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
? Understand and apply all CBRE procedures relating to work activities
? Understand the principles of lease structure and apply that understanding to all areas of management of the asset
? Understand VAT, banking and credit control methods
? Be able to apply legal principles of tenant applications for consent and the processes to be followed
? Understand and use proficiently industry / CBRE specific IT applications
? Able to delegate, supervise and develop junior team members
? Ability to coordinate and manage tasks across various internal and external teams
? Constantly updating knowledge of legislation and other current issues relating to retail property management
? Understand and grow knowledge of the clients’ investment objectives
? Ability to build and maintain relationships with other parts of the wider CBRE service lines, identifying where there are opportunities for cross-selling